Online Support Manager

Job Description:

We are looking for a dynamic and experienced Online Support Manager to join our team at the Abu Dhabi Securities Exchange in Dubai. As the Online Support Manager, you will be responsible for managing a team of online support specialists and ensuring the smooth operation of our online trading platform. You will also be responsible for providing technical support to users, troubleshooting issues, and implementing solutions to improve user experience.

Responsibilities: - Manage a team of online support specialists and oversee daily operations - Provide technical support to users of the online trading platform - Troubleshoot and resolve technical issues in a timely manner - Collaborate with IT and development teams to implement solutions to improve user experience - Monitor online support metrics and performance indicators - Develop and implement training programs for online support staff - Stay up-to-date on industry trends and best practices in online support

Requirements: - Bachelor's degree in Computer Science or related field - 7+ years of experience in online support or a related field - Strong analytical skills and attention to detail - Leadership experience and the ability to motivate and develop a team - Energetic and passionate about providing excellent customer service - Excellent communication and interpersonal skills - Strong problem-solving skills - Proficiency in technical support tools and software - Experience with online trading platforms is a plus

Benefits: - Joining Bonus - Gym membership - Remote work flexibility

Working Environment: At Abu Dhabi Securities Exchange, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in fostering a collaborative and inclusive work environment where everyone's contributions are valued and respected.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Abu Dhabi Securities Exchange is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.