Support Manager

Job Description:

Computer Sciences is seeking a Support Manager to join our team in Abu Dhabi. The Support Manager will be responsible for leading a team of support staff, ensuring that our customers receive the highest level of service and assistance. This role requires a reliable and passionate individual with excellent communication skills and a strategic approach to problem-solving.

Responsibilities: - Manage and lead a team of support staff, including hiring, training, and performance management - Develop and implement strategies to improve customer support processes and procedures - Monitor customer satisfaction and implement improvements to enhance the overall customer experience - Collaborate with other departments to ensure seamless communication and coordination - Analyze data and reports to identify trends and opportunities for improvement - Develop and present reports to senior management on support team performance and customer satisfaction - Handle escalated customer issues and provide solutions in a timely manner - Develop and implement strategic plans to meet support team goals and objectives

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in a support management role - Excellent leadership and communication skills - Strong problem-solving abilities and a strategic mindset - Proficiency in Microsoft Office and customer support software - Ability to work well under pressure and meet deadlines - Reliable and passionate about providing excellent customer service - Presentation and strategic planning skills - Equal opportunity employer

Benefits: - Company transportation - Employee discounts - Gym membership

Working Environment: At Computer Sciences, we aim to inject a sense of joy and vibrancy into the work environment. We believe in creating a positive and inclusive workplace where every team member feels valued and supported.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Computer Sciences is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, religion, national origin, sexual orientation, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.