Support Manager

As a Support Manager at Qualcomm in Abu Dhabi, AE, you will play a crucial role in managing and leading a team of support specialists to ensure the seamless operation of our products and services. This is a full-time position at the mid-to-senior level, requiring at least 8 years of experience in a similar role.

Responsibilities: - Lead and motivate a team of support specialists to provide exceptional customer service and technical assistance - Develop and implement strategies to improve the efficiency and effectiveness of the support team - Collaborate with cross-functional teams to identify and address customer needs and issues - Analyze customer feedback and data to identify trends and areas for improvement - Ensure compliance with company policies and procedures - Manage and prioritize support tickets and escalations - Provide regular reports and updates to senior management on support team performance and customer satisfaction

Requirements: - Resourceful and passionate about delivering excellent customer service - Strong project management and negotiation skills - Excellent communication and interpersonal skills - Proven track record of successfully managing a support team - Bachelor's degree in a relevant field - Experience working in a fast-paced technology environment is preferred

Benefits: - Paid Time Off (PTO) - Profit sharing - Parental leave

Working environment: At Qualcomm, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to innovation and collaboration, and we are looking for individuals who are eager to learn and grow with us.

Equal opportunity statement: Qualcomm is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.