Web Chat Assistant

Job Description:

Berkshire Hathaway is seeking a dynamic and enthusiastic Web Chat Assistant to join our team in Abu Dhabi, AE. As a Web Chat Assistant, you will be responsible for providing exceptional customer service through online chat platforms. This position is entry-level and requires at least 1 year of experience in a similar role.

Responsibilities: 1. Engage with customers via web chat to provide information, answer questions, and resolve issues in a timely and professional manner. 2. Maintain accurate records of customer interactions and transactions. 3. Utilize resources effectively to provide comprehensive and accurate information to customers. 4. Collaborate with other team members to ensure seamless customer service across all platforms. 5. Assist in developing and implementing strategies to improve the overall customer experience. 6. Stay up to date on product knowledge and company policies to better assist customers. 7. Handle customer complaints and escalations with empathy and problem-solving skills.

Requirements: 1. Resourceful and passionate about providing exceptional customer service. 2. Strong presentation skills and ability to communicate effectively. 3. Experience in strategic planning and problem-solving. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficient in computer skills and familiar with web chat platforms. 6. Excellent written and verbal communication skills. 7. Ability to work collaboratively in a team environment.

Benefits: 1. Disability insurance 2. Profit sharing 3. Travel opportunities

Working Environment: At Berkshire Hathaway, we embrace a culture that challenges norms and encourages bold thinking. Our team is made up of diverse and talented individuals who are dedicated to excellence in everything we do.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Berkshire Hathaway is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.