Web Chat Manager

The Web Chat Manager at Entergy in Dubai will be responsible for overseeing the day-to-day operations of the web chat team, ensuring that customer inquiries are handled efficiently and effectively. The ideal candidate will have at least 6 years of experience in a similar role and possess strong organizational and communication skills.

Responsibilities: - Manage and supervise a team of web chat agents, providing guidance and support as needed - Monitor chat queues to ensure timely responses to customer inquiries - Develop and implement strategies to improve chat response times and customer satisfaction - Analyze chat data to identify trends and make recommendations for process improvements - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in web chat management - Train and onboard new chat agents, providing ongoing coaching and feedback

Requirements: - Bachelor's degree in a related field - 6+ years of experience in web chat management - Strong leadership and people management skills - Excellent communication and problem-solving abilities - Ability to work in a fast-paced environment and prioritize tasks effectively - Driven and dedicated to delivering exceptional customer service - Experience with analysis and reporting tools - Ability to thrive in a changing environment

Personality traits: - Driven - Dedicated

Soft skills: - Analysis - People management

Benefits: - Disability insurance - Gym membership - Training & professional development

Working environment: - Thrive in an environment that embraces and navigates change seamlessly.

Equal opportunity statement: Entergy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.