Web Chat Manager

Job Description:

As a Web Chat Manager at New York Life Insurance in Dubai, you will be responsible for managing and overseeing all aspects of our online customer chat platform. You will be a critical member of our customer service team, ensuring that our clients receive the highest level of service and support through our web chat system.

Responsibilities: - Manage a team of web chat agents, providing guidance, training, and support to ensure a high level of customer service - Monitor chat interactions to ensure quality and compliance with company standards - Develop and implement strategies to improve chat response times and customer satisfaction - Analyze data and metrics related to web chat performance to identify areas for improvement - Coordinate with other departments to address customer issues and provide timely resolutions - Stay updated on industry trends and best practices in web chat management - Collaborate with IT teams to continually improve the functionality and user experience of the web chat platform

Requirements: - Bachelor's degree in a related field - 8 years of experience in customer service, with at least 3 years in a managerial role - Strong communication and interpersonal skills - Confident and dedicated personality traits - Proven problem-solving and decision-making skills - Proficiency in Microsoft Office and web chat software - Ability to work in a fast-paced environment and prioritize tasks effectively - Experience working in the insurance industry is a plus

Benefits: - Paid overtime - Paid sick leave - Company transportation

Equal Opportunity Statement: New York Life Insurance is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.