Remote Web Chat Specialist

Job Description:

We are looking for a Remote Web Chat Specialist to join our team at Western Digital in Abu Dhabi, AE. As a Remote Web Chat Specialist, you will be responsible for providing support to customers through online chat on our website. Your primary role will be to assist customers with inquiries, provide product information, troubleshoot technical issues, and ensure customer satisfaction.

Responsibilities: - Engage with customers through online chat to provide assistance and support - Respond to customer inquiries promptly and efficiently - Provide product information and recommendations to customers - Troubleshoot technical issues and escalate to the appropriate department if needed - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborate with other team members to ensure smooth operations and customer satisfaction - Keep accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies

Requirements: - 1 year of experience in customer service or a related field - Motivated and energetic personality traits - Strong communication and interpersonal skills - Creativity and critical thinking skills - Ability to work effectively in a remote setting - Proficient in Microsoft Office and online chat platforms - Bachelor's degree in a related field is preferred

Benefits: - Joining Bonus - Dental insurance - Parental leave

Working Environment: At Western Digital, we are committed to creating a culture of diversity and inclusivity. We strive to make all employees feel a sense of belonging and encourage open communication and collaboration.

Equal Opportunity Statement: Western Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage individuals from all backgrounds to apply for this position.

Deadline to apply: 2024-05-08

If you meet the requirements and are excited about the opportunity to join our team as a Remote Web Chat Specialist, please submit your application before the deadline mentioned above. We look forward to reviewing your application and potentially welcoming you to our team at Western Digital.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.