Reservations Officer - Fast Hire

We are looking for an experienced Reservations Officer to join our awesome team at LUX Holiday Homes in Dubai.
Growing your career as a Full Time Reservations Officer is an amazing opportunity to develop competitive skills.
If you are strong in leadership, cooperation and have the right experience for the job, then apply for the position of Reservations Officer at LUX Holiday Homes today!

Lux holiday home is now hiring a guest relations officer to ensure that guest enquiries and bookings are dealt with in an expeditious and satisfactory manner.

• Manage and function to ensure all reservations are processed in a pleasant, professional and efficient manner
• Ensure and handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner
• Ensure to quote available rates to maximize room revenue according to Company standards
• Coordinate with clients and Guest Relations Team for bookings, room availabilities, and extra services
• Ensure close alignment with Revenue Management to optimise revenues and occupancies
• Determine and implement opportunities for upselling of ancillary services and ensure reservation team actively deliver to targets
• Ensure that all reservations are captured into the system according to standard operating procedures
• Develop appropriate performance management metrics, set targets and generate reports for management
• Ensure quality of work provided meets the expectations of the Company
• Perform other relevant assignments as requested

Skills & Experience

To be an effective Reservations Agent, the candidate must demonstrate:

• Minimum of 1-year experience in a similar role with a 5* hotel or holiday home operator required
• Bachelors degree or diploma
• Fluent English mandatory
• Responsible, motivated, team player
• Must possess a customer first mentality
• Exceptional interpersonal skills
• Stong analytical skills and comfortable with numbers and presentations
• Able to take on a task and see it through to completion
• Strong communication, consultative and negotiation skills
• Creative talents and the ability to solve tough problems on the fly without having to seek assistance
• The ability to handle pressure
• Skill in prioritizing and managing multiple tasks at the same time
• Attention to detail
• Excellent time management and organisation

Benefits of working as a Reservations Officer in Dubai:

● Learning opportunities
● Opportunities to grow
● Advantageous package