Sales and Reservations Executive

Welcome to the official UPS Sri Lanka LinkedIn Page. We are a global leader in logistics.

The Role

Responsibilities:

• travel agent experience, ideally in ticketing / reservations - this is mandatory. Previous Amadeus experience highly desirable. and Website ticket issuance .Ticketing software & Holiday Packages
• Superior communication, negotiation and written communication skills in a fast-paced environment, with a passion for customer service.
• A flexible approach and the ability to manage changing priorities and competing deadlines.
• Well-disciplined with the ability to handle many tasks simultaneously.
• The ability to work independently, as well as a member of a team with a "can-do" attitude that supports company standards and products.
• Must be able to work on a Process and manage reservations for flights, hotels, and other travel-related services.
• Provide accurate and up-to-date information on available options, including pricing, schedules, and accommodations.
• Assist customers in selecting the most suitable travel options based on their preferences and budget. Issue tickets and confirmations promptly and accurately.
• Ensure compliance with all relevant regulations and policies during the ticketing process.
• Handle modifications, cancellations, and refunds in accordance with company policies and industry standards.
• Mandatory on daily sales visits cooperates houses, recruiting agencies other travel related agency.
• Provide assistance with booking changes, special requests, and other customer concerns.
• Ensure compliance with all relevant documentation requirements and company procedures.
• Stay updated on industry trends, travel regulations, and company policies to provide accurate and timely information to customers.
• Participate in training programs and continuous learning opportunities to enhance knowledge and skills.
• The Travel executive will manage day-to-day operations, ensure exceptional customer service, optimize processes, and maintain strong relationships with travel suppliers. This role requires a strong understanding of the travel industry, excellent organizational skills, and the ability to work collaboratively with various teams.
• Handle travel bookings and confirmations, ensuring all aspects of the trip are organized and documented.
• Solve any travel-related problems or changes that may arise before or during the trip.
• Meet sales targets while delivering exceptional customer service.

Ideal Profile

• Experience (2 years’ Experience) – U.A.E sales & Ticketing Experience with UAE Driving license will be an added advantage
• Diploma or degree in Tourism, Travel, Hospitality, or a related field.
• Minimum of 3 years of experience as a Travel Agent, with a proven track record in designing complex travel itineraries.
• Extensive knowledge of domestic and international travel markets, with a focus on luxury and bespoke travel.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and suppliers.
• Strong organizational skills and attention to detail.
• Proficiency in travel booking systems and software.
• Fluent in English; additional languages are a like Hindi & Tamil plus
• Ability to work under pressure and handle multiple bookings simultaneously.
• A passion for travel and an enthusiasm for learning about new destinations and travel products.

What's on Offer?

• Attractive Salary & Benefits
• Flexible Culture
• Recognition & rewarding