Senior IT Support Engineer

Job Description

Senior IT Support Engineer - Archer GRC (Dubai, IT Support, Archer GRC)

Hybrid Dubai, Dubai, United Arab Emirates DPBD Full time UAE/1/S/L

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Configuring, customizing, and maintaining the Archer GRC platform to align with the organization's cybersecurity policies and risk mitigation strategies. Developing and maintaining comprehensive documentation on Archer GRC configurations, processes, and procedures. Providing first-line support to internal users, troubleshooting and resolving technical issues related to Archer GRC and other integrated cybersecurity systems. Escalating complex issues to designated teams when necessary. Identifying and implementing improvements within the Archer GRC environment to streamline workflows, enhance efficiency, and strengthen the organization's security posture. Contributing to the investigation and resolution of cybersecurity incidents, leveraging Archer GRC for analysis and reporting. Developing and delivering training sessions to educate users on Archer GRC functionalities and best practices.

Requirements

Minimum of 5-6 years of hands-on experience in implementing, managing, and providing support for the Archer GRC tool. In-depth understanding of cybersecurity concepts, risk management frameworks (such as ISO 27001), and industry best practices. Strong grasp of IT infrastructure and networking concepts. Outstanding problem-solving, analytical, and critical thinking skills. Excellent written and verbal communication skills in both Arabic and English. Ability to work both independently and collaboratively as part of a team. Must currently reside in the UAE and be willing to travel to KSA, specifically Riyadh, as required by the client.

Desired Skills:

Archer Certified Professional (ACP) certification or equivalent experience. Experience with other cybersecurity tools and frameworks (such as SIEM, SOAR). Proficiency in scripting languages (such as Python, PowerShell).

Benefits

Competitive salary and benefits package. Opportunity to work on a long-term project (up to 5 years). Chance to develop expertise in a growing field (cybersecurity). Be part of a dynamic and supportive team.

Is

IT