Senior Manager Customer Experience

Job Description

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

• Develop & implement the Priority Banking customer experience strategies in UAE to rigorously construct a unique offering that resonates and differentiate customer interaction, engagement and rewards/benefits of these segments from personal banking benefits clearly
• Lead Priority Banking customer experience initiatives to ensure that the key projects and initiatives are aligned to business priorities and requirements.
• Monitor and keep abreast of changing trends in the market and explore business opportunities. Identify ideas by researching industry and related events, publications, and announcements to identify new business opportunities in terms of enhancing the customer experience beyond our competitors.
• Engage Internal departments, and Priority banking Units to drive the initiatives and projects at bank level.

Job Skills & Qualifications:

• Bachelors’ Degree or Post Graduate or Professional Certification
• Experience in UAE in banking industry with team management experience.
• Experience either in branch operations or Customer Experience strategic projects.

What we offer you:

• Competitive salary package 
• Strong emphasis on work-life balance and wellbeing across the bank 
• World-class Learning & Development platform and career development 
• Generous annual leave entitlement and Private Healthcare 
• Preferential banking facilities for employees 

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.