Senior Manager - ITIL Service Management

Senior Manager - ITIL Service Management - 6-12 month contract - Abu Dhabi

Location: Onsite in Abu Dhabi working on a large scale transformation program

Contract: Initial 6 months but this is extendable

Salary: DOE

Start Date: ASAP (must be able to start in June onsite)

Overview:

• Seeking an experienced Senior level ITIL IT Service Manager
• Responsible for IT service delivery processes alignment with business needs and driving improvement

Key Responsibilities:

• Develop/implement IT service management strategies based on ITIL
• Define/maintain IT service catalog aligned with business requirements
• Lead IT service transition ensuring seamless introduction of new services
• Manage IT service operations including incident, problem, request, and event management
• Establish/monitor KPIs for IT service effectiveness and efficiency
• Conduct regular service reviews with stakeholders for improvement
• Coordinate/manage IT change management process
• Collaborate with cross-functional teams for high-quality IT services
• Foster a continuous service improvement culture
• Provide leadership/guidance to IT service management team

Qualifications:

• Bachelor's degree in Computer Science or related field
• Relevant certifications such as ITIL Expert or ITIL 4 Managing Professional
• Understanding of trading business (especially energy trading) preferred
• Proven experience in IT service management focusing on ITIL
• Strong knowledge of IT service management processes
• Experience leading/managing IT service management teams
• Proficient in IT service management tools and technologies
• Excellent communication, interpersonal, and project management skills
• Up-to-date knowledge of industry trends and best practices

Additional Skills:

• ITIL certifications and other relevant industry certifications (e.g., PMP, Six Sigma)