Support Officer - Remote Work

Job Description:

First Data is looking for a dedicated and adaptable Support Officer to join our team in a remote work position based in Abu Dhabi, AE. As a Support Officer, you will be responsible for providing efficient and effective support to both internal teams and external clients.

Responsibilities: - Respond to and resolve customer inquiries via phone, email, and other communication channels in a timely manner - Provide technical support for software and hardware issues - Document all customer interactions and resolutions in the CRM system - Collaborate with other team members to troubleshoot and resolve complex issues - Assist with the onboarding process for new customers - Identify and escalate any trends or recurring issues to the appropriate teams - Maintain a high level of customer satisfaction through excellent service

Requirements: - 2 years of experience in a customer support or technical support role - Excellent communication skills and the ability to explain technical concepts to non-technical users - Strong teamwork and time management skills - Ability to work independently in a remote setting - Comfortable with using various software and tools for customer support - Bachelor's degree in a related field is preferred - Experience with CRM systems is a plus

Personality traits: dedicated, adaptable

Soft skills: teamwork, time management

Benefits: - Vision insurance - Travel & spending expenses covered - Free accommodation

Working Environment: At First Data, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing the best support possible to our clients and each other.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: First Data is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.