Technical Support

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in technical support, help desk, or customer service roles, preferably in a technology-driven environment.
• Strong technical aptitude and troubleshooting skills with the ability to quickly diagnose and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers of varying technical expertise.
• Proficiency in operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and collaboration tools (Slack, Microsoft Teams).
• Familiarity with networking concepts, protocols (TCP/IP, DNS, DHCP), and network troubleshooting tools.
• Experience with ticketing systems, CRM platforms, and remote support tools (e.g., TeamViewer, Remote Desktop Connection).
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
• Strong problem-solving abilities, attention to detail, and a commitment to providing exceptional customer service.
• This job description provides a comprehensive overview of the responsibilities, qualifications, and skills required for a Technical Support Specialist role. The position is critical for ensuring customer satisfaction, resolving technical issues, and maintaining the efficiency and reliability of technology systems and services.