Web Chat Manager - Remote Work

As the Web Chat Manager at iHeartMedia, you will play a key role in managing and overseeing our web chat platform to ensure seamless communication and customer satisfaction. This position offers the opportunity to work remotely, providing flexibility and work-life balance.

Responsibilities: - Develop and implement strategies to optimize the web chat platform for customer support and engagement - Monitor chat activity and performance metrics to identify areas for improvement - Train and mentor chat agents to maintain quality customer interactions - Collaborate with cross-functional teams to integrate web chat into overall customer support processes - Stay up-to-date on industry trends and best practices in web chat technology - Analyze data and feedback to continuously improve the effectiveness of the web chat platform

Requirements: - 7+ years of experience in customer support or related field - Strong communication and organizational skills - Passionate about digital communication and customer experience - Adaptable and able to thrive in a fast-paced environment - Negotiation skills and ability to work effectively in a team - Bachelor's degree in Business, Communications, or related field (preferred)

In addition to a competitive salary, iHeartMedia offers a retirement plan, training opportunities for professional development, and disability insurance. Our working environment encourages collaboration with colleagues worldwide, fostering a global village mentality.

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are passionate about customer support and digital communication, and meet the requirements for this role, we encourage you to apply by the deadline of June 11, 2024. Join our team at iHeartMedia and make a difference in the digital communication space.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.