Captain / Team Leader

Job description / Role

We are seeking a dynamic and experienced Russian Speaker Captain/Team Leader to join our team in Abu Dhabi, UAE. The successful candidate will be responsible for leading and supervising the front-of-house team to ensure exceptional customer service and smooth restaurant operations. Responsibilities: - Supervise and lead the front-of-house team, providing guidance and support to ensure seamless operations and exceptional customer service. - Train and mentor team members to uphold service standards and enhance their skills in customer interaction and problem-solving. - Manage table reservations, seating arrangements, and customer inquiries to ensure a positive dining experience. - Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages to the guests. - Handle guest feedback and complaints effectively, striving to resolve issues and enhance overall customer satisfaction. - Oversee the maintenance of a clean and organized dining area, ensuring compliance with hygiene and safety regulations. - Contribute to the development and implementation of strategies to achieve sales targets and enhance the overall dining experience. - Assist in inventory management, including stock control and ordering supplies as needed.

Requirements

- Proven experience as a Captain, Team Leader, or similar role within the hospitality industry, preferably in a high-end restaurant or hotel. - Fluency in Russian and English is essential, with the ability to effectively communicate with a diverse range of guests and team members. - Strong leadership and interpersonal skills, with the ability to motivate and inspire a team to deliver outstanding service. - Excellent knowledge of food and beverage operations, including wine and cocktail service, menu items, and food pairing. - Ability to remain calm and professional in high-pressure situations, with a proactive approach to problem-solving. - Knowledge of point-of-sale systems and basic accounting procedures for handling transactions and cash reconciliation. - Flexibility to work in a fast-paced environment, including weekends, evenings, and public holidays as required. - Certification in food safety and hygiene practices is desirable.

About the company

eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner. Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey's, market mapping and training and development courses. Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion.