F&B Reservations Agent

Job Description

The ideal candidate must have an experience in In Room Dining Operations in a luxury hotel and business level of English.

• Responsible for the Restaurant Reservations operation, as well as the administrative maintenance of Food & Beverage
• SevenRooms administrative management and overall table management strategy to increase guest turnover in the outlets and develop the table layout strategy to ensure maximum covers in all F&B areas
• F&B Quality coordination and conducting quality sessions and training for all areas with all F&B colleagues.
• Bayan administration, as well as management of all HR-related paperwork for transfers, promotions, etc.
• Management of F&B visits by external and third-party chefs.
• Compilation of P&L reviews for all outlets.
• Compilation and administration of event post-mortems for all outlets.
• Main coordinator for group bookings and outlet events.
• Responsible for handling key confidential information, including financial figures, salaries, manning details, HR paperwork.
• Further supporting the Executive Office by supporting the Hotel Manager with any projects that arise.
• Future requirement to develop and manage any projects related to reservations strategy (highly specialized) and to guide the additional reservations colleagues needed for this project.
• Have a keen knowledge of all food & beverage outlets and concepts in order to complete administrative functions.
• Manage the diary of the Director Food & Beverage in the most effective way and respond promptly to emails as required.
• Assist the Director Food & Beverage by creating Power Point presentations, Excel spreadsheets and type any letters and memorandums as designated with proper spelling and correct format.
• Verify and adjust the F&B management team clock in and clock out records and maintain the attendance system daily and update the vacation plan frequently.
• Ensure all correspondence and the general filing system are executed flawlessly and are constantly updated and maintained.
• Request and order stationery and office supplies on a weekly basis.
• Process expense reports, coordinating the submission of proposals, planning meetings and maintaining departmental database records.
• Prepare and maintain all relevant monthly and weekly F&B reports, analyses, distribute and file the daily flow of information to and from the office.
• Attend meetings, take down minutes when requested and perform any other reasonable duties as required by the Director Food & Beverage.
• Communicate clearly and directly with all colleagues and superiors and avoid misunderstandings and other shortfalls caused by the lack of communication.
• Be committed to being a team player proactively cooperating and supporting superiors in administrative tasks.
• Inform the management teams of any misconduct of colleagues and provide evidence to proceed with a disciplinary action as appropriate in accordance with Mandarin Oriental, Jumeira procedures.