Hostess - Pacific Groove

Hey there!
Are you one of those creative minds? A character, a storyteller?
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
Join the audition and start scripting your own story at Paramount Hotels Dubai!
 

Job Purpose

The responsibility of a Hostess is to represent the hotel as the Ambassador welcoming guests to dine in restaurant. Assist the Team Leader, Assistant Manager and Outlet Manager to plan and organize the processes of welcoming and seating guests on daily basis and provides hands-on support to food and beverage colleagues proving quality and speed of service that are consistent with Hotel operating procedures.

• Represent the outlet with a genuine smile and greetings at the reception
• Well-groomed as per company standards throughout the shift
• Display friendly and pleasant attitude towards guests and colleagues
• To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room
• To open the restaurant for business at the prescribed time each shift
• To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set
• To pick up the daily menus and insert them properly in their covers
• To inspect every menu and list to ensure their immaculate condition and appearance
• To ensure each guest receives the highest quality of service
• Ensuring maximum flexibility and support extended for any guest request
• Ensure fondly bid farewell to every customer that departs the restaurant and invite them back
• To handle guests without reservations or those waiting for others to join them
• Ensure all guests are explained of the buffet set up and offer further assistance
• Answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service
• Ensure side stations, menus, magazines and the hostess desk is clean and tidy before closing the shift
• Support and assist the service team for additional tasks

Experience and Qualifications:

• A total of 2-3 years Food and Beverage experience
• 2 years minimum in a similar role in a 5 * international environment 
• Experience working in a multi-cultural environment
• Organized and well planned
• Able to work with speed and efficiency throughout maintaining positive attitude
• Hotel School Degree or diploma or equivalent
• Up-selling skills training, HACCP
• WSET level 1 or equivalent