Learning and Development Coordinator

Job Purpose:

The Learning & Development Coordinator Learning plays a crucial role in the management and coordination of Americana Restaurants learning and development programs. Their responsibilities span various aspects of the learning and development function, ensuring that employees receive the necessary training and development opportunities to enhance their skills and contribute effectively to the organization's goals.

Duties & Responsibilities

• Organize Training Sessions : Schedule and coordinate training programs, workshops, and seminars.
• Resource Allocation : Ensure that training resources, such as venues, trainers, materials, and equipment, are available and adequately prepared.
• Logistics Management : Handle the logistical aspects of training sessions, including travel arrangements for trainers or participants if necessary.

• Administrative Support :
• Record Keeping : Maintain accurate records of training activities, participant attendance, and progress.
• Documentation : Prepare and manage training-related documentation, including course materials, evaluation forms, and reports.
• Liaison : Act as a point of contact between trainers, participants, and the organization’s management.

• Communication and Coordination :
• Internal Communication : Communicate training schedules, updates, and other relevant information to employees and management.
• Feedback Collection : Gather feedback from participants and trainers to evaluate the effectiveness of training programs and identify areas for improvement.

• Technology and Learning Systems Management :
• Learning Management System (LMS) Administration : Manage and maintain the LMS, ensuring that courses are updated, and user accounts are correctly configured.
• Technical Support : Provide technical support to users, helping them navigate the LMS and troubleshoot any issues.

• Compliance and Reporting :
• Compliance Tracking : Ensure that training programs comply with relevant regulations and industry standards.
• Reporting : Generate reports on training activities, participation rates, and outcomes to inform management decisions and support strategic planning.

Personality Traits / Competencies Desired:

• Good organizational skills and attention to detail to ensure accuracy in documentation and reporting.
• Ability to manage multiple tasks and projects simultaneously.
• Strong time management to prioritize work effectively.
• Clear and effective written and verbal communication.
• Strong interpersonal skills to interact with employees at all levels.
• Familiarity with Learning Management Systems (LMS) and other e-learning platforms.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to adapt to new software and technologies quickly.
• Capability to interpret data and generate reports on training effectiveness.
• Experience in planning and coordinating training programs and events.
• Tenacious in managing the end-to-end procurement process for adding new external providers.
• Ability to track progress and timely completion of training initiatives.
• Ability to handle inquiries and issues in a professional and courteous manner.
• Ability to work effectively in a dynamic and fast-paced environment.
• Ability to work collaboratively with other departments and team members.
• Positive ‘can do’ attitude to look at solutions and what can be done vs can’t be done.

Qualification and Experience:

• Bachelor's degree in Human Resources, Education, Psychology, Business Administration, or a related field.
• Previous experience of 2 -3 years in a similar role, preferably in learning and development, training coordination, or human resources.