Quality & Training Officer / Learning & Development Assistant Manager.

Applications are invited from suitably qualified & experienced candidates to join our team as Quality & Training Officer / Learning & Development from Hospitality background. The key duties & responsibilities of this position includes,

Duties & Responsibilities;

• Researches and leads the operational department to achieve the following:
• Quality Control: performance evaluation to identify the difference between actual performance and objectives
• Improved Quality; establish the infrastructure and team to implement quality improvement efforts.
• Prepares a study and recommendations for application assessment system audits for controlling the quality of services in the restaurant.
• Reviews all reports, initiates and drafts forms, for quality management plans and statistics.
• Consults and coordinates with the management and operational heads to determine SOP requirements and provide quality assessment review of SOP for concern departments.
• Assists all departments with regulatory audits.
• Leads the operational departments in determining the service aspects to be monitored.
• Develops appropriate indicators to measure the quality of service aspects.
• Collects data for such indicators and setting the standard results.
• Initiates and Endorses Quality standards check list for all departments and ensure timely execution.
• Prepares Annual Audit Plan for all departments identifying schedule and time frames.
• Supports all departments in developing cutting edge functional excellence and in developing leadership capabilities.
• Identifying individual and company training, learning and development needs through performance appraisal and meetings with managers.
• Prepares training, learning and development plans & programs to meet the required needs.
• Assess and evaluates training to ensure the effectiveness.
• Can join immediately with Spouse Visa or Cancelled Visa
• Female and must have Restaurant or F&B Hospitality experience.

Job Type: Full-time