Manager - Restaurant Training & Development [Arabic Speaker]

Manager - Restaurant Training & Development [Arabic Speaker]

Dubai Global – People / Full-Time / On-site Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region. As a leading food company, Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It operates its global Customer Experience Center in Dubai, UAE, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark. + Develop and deliver brand-specific trainings, across all restaurant employees and relevant stakeholders involved in the brand.
+ Drive the implementation of the global training strategy across the brand of responsibility with all restaurant employees and relevant stakeholders involved in the brand .
+ Design and plan training programs aligned to the global training strategy and brand needs
+ Lead and deliver engaging and interactive training sessions both online and offline
+ Cascade training knowledge through designing, planning and leading train-the-trainer programs with stakeholders (including but not limited to Team Leads, Operations Leads, etc.)
+ Manage certified Trainers trained through Train-the-Trainer (TTT) programs, ensure continuity and up-to-date knowledge and ensure adequate training delivery
+ Lead and oversee employee brand induction and brand onboarding for all new Kitopians assigned to the brand of responsibility
+ Act as SME for all training and learning topics of the brand:
+ Adopt a customer-oriented approach to internal customers, maintain close collaboration with key stakeholders and act as key partner
+ Identify brand training needs in collaboration with stakeholders
+ Monitor training quality and impact on business, and measure its effectiveness based on defined success criteria and KPIs
+ Collaborate and seek feedback from training stakeholders to assess impact
+ Audit, maintain and enrich Kitopi’s LMS for the area of responsibility as well as topics of expertise, ensuring content is readily available and up-to-date
+ Monitor data cleanliness and accuracy
+ Regularly report on training completion and progression to management and stakeholders
+ Maintain and create learning journeys aligned to the global training strategy and the brand's goals
+ Act as a change driver in the organization:
+ Assist in special projects and initiatives by creating, planning and delivering training programs
+ Drive initiatives with high employee impact
+ Mandatory F&B and restaurant experience, ideally in large restaurant groups
+ Deep understanding of restaurant operations and customer service
+ Experience working in a complex matrix organization or environment
+ Previous experience in training, learning and development:
+ Deep understanding of adult learning principles and their applications to different training contexts
+ Knowledge of a variety of training methods and techniques, including interactive activities, simulations, case studies, and role plays to enhance the learning experience
+ Experience with instructional and/or learning content creation and content design
+ Experiences with LMS, such as learner journey creation, course assignment, course completion monitoring, and reporting

Personal skills

+ Autonomous and able to work independently towards targets
+ Strong people skills, with stakeholder management and collaboration skills
+ Team player with positive energy
+ Can-do attitude, not afraid to work under pressure in a high-performance environment
Recruitment Process and Timeline First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will contact you to discuss the offer. We aim to take you through this process within 2-3 weeks. Benefits - Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself - You'll be involved in customized workshops run by Kitopi Academy - You’ll have a chance to work in an international, diverse, and inclusive environment - You’ll be part of one of the most caring communities out there. - Free and unlimited access to a nutritionist - No Dress Code! ( T&C Applies) - The infamous team activities and social events bursting with fun - Inclusive Private Health Insurance - Up to 50% discount from Kitopi brands - Annual leave as per the company policy We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for. Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of. Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.