Restaurant Reservations Manager

About Jumeirah and Madinat Jumeirah Resort: 

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. 

The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job: 

An opportunity has arisen for a Restaurant Reservations Manager to join the team of Madinat Jumeirah Resort.

Your key responsibilities will include:

• Controls Central Restaurant Reservations for Jumeirah International Maintains and updates the Restaurant Reservations System on a regular basis.
• Works closely with the F&B Management Team and all Outlet Managers to achieve the best possible communication, regarding bookings to achieve target.
• Coordinates and monitors the reservations for special events such as Christmas, New Year’s Eve, Ramadan, Valentine’s Day etc.
• Controls reservations timings to ensure smooth operation in fine dining restaurants.
• Makes sure that JI Policies and Procedures are respected in the workplace at all times.
• Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.
• Actively handles, reviews & analyze guest comments/ complaints and JD Power 
• Handle interview and hiring processes.     
• Provide the GM’s, EAM’s - F&B or FB Director with statistical information about the F&B outlets and issues restaurant reservations reports at the end of each month or upon request.
• Plan and execute to achieve individual and department’s KPI’s (TTC, Productivity, Abandoned Call Report)   
• Maintain appraisal and disciplinary records.

About you:

• Bachelor's degree in Hospitality.
• F&B background/experience required, with a minimum of 2 years in call center experience and 2 years managing a team preferably.
• Experience in complaint management and training and development of staff members preferred.
• Fluent in business correspondence, including emails, reports… 
• Excellent computer skills, including proficiency in Opera, Epicure…
• Fluent in English; proficiency in other languages is appreciated.

About the Benefits: 

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.