Team Leader, Guest Services

Job Description

Team Leader, Guest Services
(11686)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

As the Team Leader Guest Services, you will oversee the Guest Services department, leading and mentoring a team of Bellman, Doorman, valet and airport representatives. Your role is crucial in ensuring that guests receive personalized attention, guidance, and assistance throughout their stay, making their visit truly extraordinary. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Assistant Guest Services Manager by daily operation quality, supporting on manpower planning, training programs, and ensuring all policies and procedures are followed.

About You

The perfect candidate should have a Bachelor's degree in hospitality management, business administration, or a related field. 2 years of experience in a concierge management role in a luxury hotel environment. Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks. Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels. Proficiency in Opera PMS, ALICE, SAGA would be plus. Proficiency in English (oral and written), additional language would be a plus. Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options. Knowledge of relevant regulations and laws related to hotel operations. Ability to work flexible hours, including weekends and holidays.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.