Manager - Technology Operations - Injazat

Overview:

The opportunity

The Manager of Technology Operations supports the Senior Manager of Technology Operations in designing, controlling, and managing the technical processes and operational integrity of the organisation’s cloud platform. They also oversee and coordinate the day-to day operations of the team, ensuring the team meets its short-term goals.

Reporting to the Director of Technology Operations, this position will assist in maintaining and managing the subset of cloud service environment including software deployment and upgrades, system setup, administration, monitoring and configuration, disaster recovery and routine update of services.

Another important aspect of this position is supporting the operations and evolution of innovative, new-age cloud solutions at Core42, one of the UAE’s fastest growing, high-tech, AI-centric organisations.

Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.

Responsibilities:

People Management

• Assist the senior management of Technology Operations with setting the overall direction of the team, providing leadership, mentoring and coaching direct reports.
• Support the senior management of Technology Operations with establishing and communicating performance standards, ensuring that the team’s and individual KPIs for the L2 Operations team are in line with department, business unit and Core42 strategic goals.
• Oversee the performance of the L2 Operations team, provide direction and guidance to the employees on achieving the team’s objectives.
• Engage with senior management of Technology Operations to identify opportunities to improve the team’s performance.
• Provide constructive feedback to direct reports and provide inputs to senior management of Technology Operations on performance of employees and areas requiring focus.
• Coach & develop the team to achieve their potential.

Functional

• Support senior management with overseeing the functioning of cloud network, data, platform, and technical offerings.
• In collaboration with the Technology Engineering department, support the department with the roll out new features to improve customer success across the Core42 platform.
• Identify infrastructure dependencies, integrations, data flows and InfoSec requirements, to plan and drive these dependencies at various stages of project.
• Support the Senior Manager of Technology Operations with managing the report of infrastructure incidents and follow standard procedures for the escalation of unresolved issues to the appropriate stakeholders.
• Assist in monitoring the change management, incident management and problem management processes vis-à-vis response time, quality, productivity, and ticket handling.
• Collaborate with information security and operations team to identify and implement cloud platform gaps.
• Support in the process of identifying section’s technology-related needs that helps drive automation within the section and direct line of work.
• Apply analytical, research and problem-solving skills across various systems and situations, including those that may be unfamiliar, to address critical issues in line with Core42’s code of ethics, policies, and procedures.
• Work closely with the product owners and managers to ensure that systems are production ready.
• Provide input towards budget preparation for the section to the Senior Manager of Technology Operations.

Organisational

Governance

• Maintain awareness and adherence to the department/section’s policies and procedures.
• Ensure compliance of the team to the guidelines defined by division/department’s, such as, HR, legal, risk and quality assurance in addition to Core42s framework and DoA.
• Participate in the periodic audit of established policies and procedures.

Management Reporting

• Contribute to the development of periodic reports, as requested by the department head.
• Propose and recommend remedial activities to manage any quality or non-compliance issues that arise during the review of periodic reports.

Personal Professional Development

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work and in line with Core42s values/behaviors.
• Engage in the performance appraisal process and reflect on the feedback and recommendations provided by the line manager for development.

Qualifications:

To qualify for the role you must have

• A successful record of leading and cultivating a motivated and positive team culture, along with a commitment to continuous improvement within Technology Operations (highly desirable).
• Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent field.
• Minimum 10 years experience in a technical support, engineering, or operations environment, along with a proactive problem-solving mindset.
• Minimum 4 years managing and participating in large-scale technical projects within core infrastructure including networking, storage, and computing.
• Ability to make decisions under pressure, manage resources efficiently, and adapt to evolving technologies and industry trends are key attributes.
• More than 2 years of experience in managing system engineering teams.
• In-depth domain knowledge of cloud and broad scope of IT infrastructure technologies.

What we look for

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

What working at Core42 offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Work-Life: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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