Online Community Manager

Online Community Manager

LMTD is looking to hire an online community manager to manage social media comment monitoring and responding for its clients across government, b2b and healthcare. This role is a full time position.

The candidate will be expected to:

- Monitor client accounts across Facebook, Instagram, Twitter, LinkedIn, Youtube public and direct message channels for customer comments, feedback and queries, using social media monitoring tools and native platform functionality

- Respond to users within agreed client SLA through pre-approved English and Arabic responses and direct users with appropriate action

- Candidate may be required to recommend responses in English or Arabic where required

- Engage with users through liking, sharing, retweeting relevant posts as well as responding autonomously to positive comments

- Collate responses and actions taken in a tracking sheet for ease of reporting. Candidate will not be expected to work on reports, but rather provide input

- Work alongside LMTD OCM and account management team to ensure all customer responses are dealt with in a timely and efficient manner

- Work with the OCM team to develop sentiment reports on a monthly basis

- Attend events and capture live content for social media stories

Requirements

- 1-2 years experience in online community management and/or social media

- Position can be worked from home, communication will be ongoing with LMTD account manager

- Familiarity with social media platforms - Facebook, LinkedIn, Twitter, Instagram, YouTube

- Experience with monitoring tools such as Brandwatch, Agora Talkwalker, native platforms is a plus

- Written English and Arabic is essential

Salary - up to AED 7,000 - 8,000 per month depending on experience