Priority Banking Lead

Company : Confidential

Job Type : Full Time

Dubai

Number of Applicants

:

000+

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Job Description - Priority Banking Lead

Job Description To comply with country regulations, we are looking for UAE talent to fill this role. Job Responsibility:
Identify and map key processes impacting customer service and operations.
Standardizing workflow and procedures.
Review and enhance service level agreements' SLA's'
Prioritize, recommend and follow up on implementation of changes
Develop service standards for all retail delivery channels.
Review benchmarking reports to understand key improvements and implement changes
Identify service-related training needs
Monitoring of the implementation and fine-tuning if required
Provide analysis on service quality reports and make recommendations to enhance
Job Skills & Qualifications:
Bachelor's degree in relevant field
Minimum 5 years banking experience with minimum 2 years' experience in a similar position/role
Project Management skill
What we offer you:
Competitive salary package
Strong emphasis on work-life balance and wellbeing across the bank
World-class Learning & Development platform and career development
Generous annual leave entitlement and Private Healthcare
Preferential banking facilities for employees