Senior Quality Officer

SEHA is a key player in Abu Dhabi’s wider healthcare sector reform, responsible for public healthcare facilities and aiming to deliver services comparable to the finest healthcare systems in the world.

SEHA is driving forward a transformation strategy to ensure that the organization is fit for the future and ready to provide the best possible care for its patients. Building a sustainable healthcare network requires adopting new organizational models to provide SEHA with patient-centric services, systems, and programs while aligning with international quality standards and enhanced efficiencies. This includes the introduction of regionalized structures, with Ambulatory Health Services (AHS) delivering care across the entire SEHA network.

Work Location : Al Ain, Abu Dhabi, and Al Dhafra Region

Basic Purpose of the role:

Responsible for supporting the development, implementation, evaluation and coordination of a quality program which includes risk management and patient safety, infection control, audit and continuous quality improvement, and occupational safety & health management for regional Mortuary Services , Ambulance Services and Blood Bank Services , and working closely and collaboratively with Readiness and Business Continuity department and Laboratory to support SEHA’s overall strategy and its efforts to ensure the delivery of high quality healthcare services while mitigating risks, maintaining business continuity and safeguarding the organization.

Implementing a comprehensive regional quality program for Mortuary Services, Ambulance Services and Blood Bank services

Risk Management and Patient Safety

Coordinating and supporting the development and implementation of an integrated risk management framework in accordance with SEHA’s mission and strategic goals, federal and state laws and regulations and accreditation standards, to identify, assess and mitigate risk and improve quality and patient safety.

Coordinating and supporting the development of plans to effectively measure, monitor and improve outcomes in key areas such as incident reporting and management, management of sentinel events, case reviews, morbidity and mortality review, safety alerts, etc

Coordinating, supporting and facilitating system-level taskforces to develop and align system-level risk management initiatives.

Audit and Continuous Quality Improvement

Policy Management

Participating, facilitating and supporting the collaboration and effective communication with the relevant stakeholders for the timely development, review and approval of policies and procedures that are in compliance with requirements of the regulatory authorities and the relevant accreditation / certification programs

Occupational Safety and Health (OSH)

Developing a Safety Management Program

Facilitating, participating and supporting the development of new and revising existing standards and procedures consistent with the mission of the facility, current recognized international best practice and applicable UAE legislation

Facilitating, participating and supporting in using of the safety standards as a framework to create procedures on safe work practices organization-wide, within specific departments/areas, or for particular risk factors and issues within the workplace

Collaboration with Regional Departments / Sections and External Stakeholders

Supporting region initiatives (Committees, Taskforces etc.) as required

Supporting DOH reviews, queries or projects (Jawda and others) as required

Maintaining a strong working relationship with Readiness & Business Continuity and the Laboratory, regional departments and external regulatory authorities

Maintain a strong working relationship with relevant counterparts and quality section managers in the region.

Qualifications:

Required: Bachelor’s degree in a medical, clinical, quality or relevant health related field

Desired: Master’s degree or equivalent in Public Health, Health & Safety, Risk Management, or relevant field

Specialist Certifications:

Required :

N/A

Desired:

Recognized certifications such as Professional in Healthcare Quality (CPHQ), ABMQ Certification in Medical Quality (CMQ), Professional in Healthcare Risk Management (CPHRM) etc.

Experience Required in addition to the Qualifications mentioned above(Relevant to the Job)

4 – 6 years of experience in relevant field(s) in healthcare, excellence, quality, risk or patient safety for a comprehensive tertiary healthcare facility is required.

Demonstrated knowledge of safety and good practices is required.

• comprehensive understanding of applicable regulations and guidelines relating to risk management, patient safety, infection control, audit, continuous improvement, and occupational safety and health.
• of strategic planning and new process and programs implementation through data analysis and cost effective interactions.
• administration, management and leadership responsibility is required.

Additional Requirements / Remarks

Required:

• Proficiency in English language
• MS Office and computer proficiency
• Strong analytical and problem-solving skills
• Ability to deal with multiple issues simultaneously (multitask) and move them all towards resolution
• Excellent communication and ability to present his / her ideas
• Strong negotiation skills
• Ability to meet goals and deadlines
• Proven organizational skills
• Knowledge of laws and regulatory requirements relevant to risk and patient safety management, infection control, audit, policy management, occupational safety and health