Airport Representative

Job Description

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Airport Representative

Position: Airport Representative (Full time #539203 )
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Responsibilities
• Co-ordinate with Concierge and Guest Relations to prepare a daily guest arrival list by flight details
• Co-ordinate with the Chief Concierge for the number of cars needed for expected arrivals
• Greet guests with arrival and departure details at the airport’s arrival hall
• Arrange transportation or room reservation for any walk out guest
• Ensure that the hotel cars meet cleanliness standards
• Ensure that bottles of water and cold towels (LQE) are offered to guests by the driver
• Handle guest baggage for arrival and departure at the airport
• Bid farewell to guests at airport and assist with airline check-in procedures
• Advise Concierge and Guest Relations on group and VIP movements
• Advise flight information to Concierge and Guest Relations
• Handle guest baggage lost in transit
• Handle flight reconfirmation upon request
• Perform any other reasonable duties are required by the department head from time to time
• Handle any complaints and report to Chief Concierge of any concerns for further service recovery actions
Education & Certificates
• Senior School qualification or equivalent
Experience
• Minimum 2 years’ experience working in a 5-star hotel environment.
• Minimum 2 years’ Door or Bell experience
• Previous experience working in the Middle East Region is an advantage
Skills
• Excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
Position Related Requirements
• Capabilities to lift heavy luggage.
• Capabilities to stand for a long period of time.
• Ability to work overnight shifts
Advertised: 23 Apr 2024 Arabian Standard Time
Applications close: 31 May 2024 Arabian Standard Time
Dubai, United Arab Emirates 31 May 2024 The Airport Representative is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience which includes meeting & greeting guest at arrival or departure at the airport. He will also coordinate transportation arrangements and liaise with the Concierge and Guest Relations for all the arrivals by hotel limousine services and VIP arrivals respectively. Mandarin Oriental Jumeira, Dubai 31 May 2024 The Airport Representative is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience which includes meeting & greeting guest at arrival or departure at the airport. He will also coordinate transportation arrangements and liaise with the Concierge and Guest Relations for all the arrivals by hotel limousine services and VIP arrivals respectively.