Chief Concierge

icon building Company : Four Seasons Hotels And Resorts
icon briefcase Job Type : Full Time
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Job Description - Chief Concierge

  • The ability to supervise Concierge, Guest Services and Guest Experience team to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
  • The ability to cover Duty Manager shifts in absence.
  • The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipates guests needs.
  • The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
  • The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
  • The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
  • The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
  • The ability to keep the Assistant Director of Rooms, Front Office Manager and senior management well-informed of any guests’ problems or complaints, and action taken.
  • The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
  • The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
  • The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
  • The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
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