Concierge Agent Front Office · JA Ocean View Hotel, Dubai

Job Description

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Job Summary:

This position is responsible for greeting and welcoming guests and identifying them by name and Assist guests with luggage and/or valet parking as well as opening the car doors for the guests or obtain transportation such as taxis for the guests.
Duties and Responsibilities :
Print out the daily arrival and departure lists.
Luggage delivery for the newly arrived guests as and when requested. Coordinate with the Doorman and valet parking services to take care of the luggage’s received. Ensure guests’ comfort in case of any emergency situation and follow the fire evacuation procedure; print out the daily in house guests report. Confirm the number of guests boarding on the shuttle busses and report any additional guests who want to use the service in the absence of Doorman, if no seats are available; ensures additional transportation is provided. Keep record of all movements within the hotel on Bell Boy Movement control sheet. Arrange bottles of water in the hotel cars for airport pick up/drop off and hotel car transfers. Ensure the luggage trolleys and Luggage room are clean at all times. Assist with luggage transfers for guests who change rooms during their stay. Confirms the number of luggage’s been loaded into their transport.
Daily check the condition of caddies and cleaning of caddies and/or monthly maintenance.
Follow high performance principles in terms of arrival and departure experiences for the guests, as per the LQA standard. Supply guests with directions, travel information and other information such as available services, tourist attractions, resort facilities and events.
Informs the Duty/ Night Manager of any food or beverage items brought in by guests from outside. Inform the Duty/ Night Manager or Line Manager of any unexpected VIP arrivals.
Inform Line Manager of any suspicious situations, persons, unattended luggage, noise or smell.
Ensure all concierge forms are maintained and filled properly with clear details of Guest information as and when required.
Ensure that all lost and found items are handled as per company SOPs without delay. Arrange Airport transfers for arrival and departures as and when required.
Department Role Bellboy Locations