Duty Manager (German Speaking) at voco Dubai The Palm

Job Description

About us

Welcome to voco™. 

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

Becoming part of the family, everyone’s a host…

Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.

voco Dubai The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts. 

Your day to day

As Duty Manager, you'll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. In this role you are connected to the Front Office, and you lead their shift while also keeping an eye on the other operational departments. Your focus is always to make sure our guests feel welcome and can enjoy the voco™ life.

You are responsible for:

• Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
• Ensuring the quality of the hotel product is always at the highest possible level.
• Monitoring the service behaviours of hosts in all departments and ensuring the voco™ brand promise is delivered throughout the guest journey.
• Serving as “champion” of guest experience, monitoring guest feedback and actively contribute during quality strategy meetings with the goal to improve overall guest satisfaction.
• The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of.
• Training the team on brand standards and making sure all standard operating procedures are followed.
• Ensuring all procedures regarding safety & security are updated and followed closely.
• In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.
• Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team. Acting as Night Manager and executing night audit procedures while on shift during the night.
• Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

What we need from you|

• Passion for hospitality and guest experience to bring the voco™ service experience to life
• Knowledge of PMS system Opera is an advantage.
• Two years of leadership experience in an operations role within a hospitality environment.
• Strong organizational, task-management, leadership, creativity and presentation skills.
• Pro-active attitude and eye for detail with a natural drive for continuous improvement.
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards
• A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
• Excellent communication skills
• German-speaking is highly preferred.

What we offer

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit to find out more about us.

At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.