East European Experience Duty Manager for a -Star Deluxe Hotel

Job Description

Apt Resources is currently seeking a talented and experienced Duty Manager to join our client's team at a 4-star deluxe hotel. As the Duty Manager, you will oversee the hotel's daily operations, ensuring that all departments are running smoothly and guests are receiving high-quality service. You will also be responsible for handling any guest issues or complaints, as well as managing and supervising the hotel staff. This is a key leadership role that requires excellent communication, organizational, and problem-solving skills.

• Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and other departments
• Ensure a high standard of customer service is provided to all guests
• Manage and supervise hotel staff, including hiring, training, and scheduling
• Handle any guest complaints or issues, resolving them in a timely and professional manner
• Monitor and enforce hotel policies and procedures
• Coordinate with other departments to ensure seamless guest experiences
• Maintain a strong knowledge of hotel services, amenities, and local attractions
• Assist with budgeting and financial management
• Stay updated on industry trends and make recommendations for improvements