Guest Experience Manager

Are You Ready for a Daring Challenge
with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels
and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard
across the Industry.

Join the FIVE Tribe - and Get Ready to
Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication,
Leadership and Organisational Skills. As an Astute Creative and Critical
Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our
Front Office Team as a Guest Experience Manager will Empower you to deliver
Exceptional Experiences across our award-winning Lifestyle Destinations. Jump
on Board and Unlock your Potential in a Buzzing Environment that will take your
Career to New Heights!

What We’re Looking For

• A proven
  track record in a Luxury 5- Star Hotel environment as a Guest Experience
  Manager is an Advantage.
  
• A
  hands-on attitude, fueled by a ‘Can-Do!’ Spirit.
  
• A
  Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest
  Experience.
  
• An
  ability to find Creative Solutions and take Ownership of all duties and tasks
  assigned, while ensuring an unparalleled Journey at FIVE.
  
• Sensational
  Teamwork and Collaboration skills to work effectively within a group and across
  departments with Fellow ‘FIVERs.’
  
• Impeccable
  communication skills, both verbal and written, with fluency in English
  (Additional languages are a Plus).
  
• Strong understanding of Industry Regulations is beneficial.
  

Key Responsibilities

• Greets
  and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly
  Planned and Coordinated.
  
• OverseesLobby Operations and assists Duty Managers when required.
  
• Keeps
  the Front Office Manager informed of critical issues, contributing to
  Operational Excellence.
  
• Liaises
  closely with other Departmental Leaders to provide support where required.
  
• Stays
  aware of Credit Policies and Procedures, liaising closely with the Finance
  Department to implement credit procedures.
  
• Ensures
  Credit/Payment is completed for all Guests checking in, maintaining
  regulated and meticulous Financial Control.
  
• Prepares
  a Work Schedule for the Guest ExperienceTeam.
  
• Coaches,
  Counsels, and Disciplines other ‘FIVERs,’ providing constructive feedback and
  conducting regular Performance Appraisals.
  
• Conducts
  interviews for all Open Lobby Positions.
  
• Enforces
  all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking
  corrective action when required.
  
• Assumes
  the role of Controller in Emergency Situations until relieved by senior
  management, maintaining a vigilant and Industry-Leading Approach to Safety.
  
• Immediately
  actions all special Guest Requirements and Requests, upholding FIVE’s famed
  ‘FIVE-Star’ Service.
  
• Acts
  as a continual source of Information, Help, and Assistance to all Guests.
  
• Supervises
  Suite Allocations and handles Group Arrivals and Departures.
  
• Oversees
  and addresses outstanding Front Office duty issues, ensuring a seamless
  operation.
  
• Monitors
  and promptly responds to all CSI feedback relevant to the Front Office.
  
• Attends
  daily Rooms Division Briefings and daily LeadershipTeam Briefings in the absence of the Front
  Office Manager.
  
• Acts
  as Duty Manager when scheduled, providing leadership during shifts.
  
• Is
  proficient and knowledgeable with FIVE’s PMS and Micros.
  
• Has a Full and Comprehensive Knowledge of FIVE, including all
  departments, services, and outlets.
  

The Team

‘FIVERs’ are Cultured yet Chic,
Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta-Perfect Experiences for our Guests that keeps them
Coming Back for More. If you Dream of being surrounded by
Like-Minded Individuals who share your Passion for Delivering Unforgettable
Moments that last a Lifetime – then Look No Further
and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury
Living and Hospitality, with its UAE-based Destinations being the first and
only Hotels in the UAE to obtain the International Renewable Energy
Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's
Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely
LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah
and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE
Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84
Points under LEED v4's BD+C and ID+C rating system, making it one of just five
hotels worldwide to receive Platinum Certification. FIVE illustrates its
Commitment to making ‘Sustainability without Compromise on Luxury Living’
central to its Future Vision, with FIVE LUXE already on track to acquire LEED
Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and
Committed Scope of Sustainability Strategy permeating Operations, Governance
and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70
nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a
Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly,
FIVE does not discriminate based on disability, race, age, sex, gender, sexual
orientation, ethnicity, religion or belief, nationality, marital status, or any
other basis protected under national or local laws. Ranked 10th on the Great
Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more
than a group of people working together – it is a Family bonded by common
Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and Resorts prides itself
on being Disruptively Different and Daringly Unique. Our Growing Portfolio of
Lavish Destinations are the epitome of Glamour and Experiential Luxury, and
currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich
and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team
who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s
award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife
Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of
High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here:
fivehotelsandresorts.com