Guest Relations Supervisor - Fast Hire

We are on the lookout for a motivated Guest Relations Supervisor to join our productive team at in Dubai.
Growing your career as a Full Time Guest Relations Supervisor is a fantastic opportunity to develop productive skills.
If you are strong in presentation, critical thinking and have the right drive for the job, then apply for the position of Guest Relations Supervisor at today!

Job Description

Guest Relations Supervisor Swissôtel Al Murooj Dubai Location Dubai, Dubai, United Arab Emirates Category Rooms SWISSOTEL Job Start Date : 28/12/2022
Job Start Date :
28/12/2022 Job Type Permanent

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Under the guidance and supervision of the Rooms Division Manager and/or the Night Manager, and within the limits of the established Swissôtel Al Murooj Hotel and OSM (Operational Standards Manual), his/her responsibilities are to ensure all guests are given a personalized warm, friendly, courteous and efficient service and to ensure all aspects of the department are handled efficiently and effectively.

To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.

He/she is responsible for supervising operations according to Hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives.

Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.

Responsible for extracting VIPs’ detailed information, preferences and habits before arrival, and share this information with relevant departments to create a personalized welcome and stay.

Liaise with VIP parties, special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact upon arrival.

Liaise with key departments (Housekeeping, Food & Beverage, Reservations and Sales) to ensure a smooth stay from arrival until departure.

Ensure VIP rooms are ready, checked and all in order prior to arrival.

Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.

Conduct daily courteous calls to VIP rooms, so too with other guests.

Thorough knowledge of emergency procedures and general crisis situation procedures.

Review guest comments daily; Ensure that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.

Minimum of 2-3 years’ experience in 5 star hotels.

Excellent communication skills, both written and verbal required.

Strong interpersonal and problem solving abilities.

Ability to lead by example.

"Diversity & Inclusion for Accor means welcoming each and everyone

and

respecting their differences by giving priority only to qualities and

skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

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Benefits of working as a Guest Relations Supervisor in Dubai:

● Company offers great benefits
● Advancement opportunities
● Competitive salary