Proactive Groups & Events Sales Manager, The Savoy Hotel

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job Title: Proactive Groups & Events Sales Manager – MICE

Department: Sales & Marketing

Inspired and Supported by: Director of Entertainment Sales

Your purpose will be: To grow existing accounts and identify new ones within the Groups & Events Market, build strong relationships with key stakeholders, deliver business opportunities that align with the hotel’s financial goals and maximize revenues.

You will be accountable for:

• Business Development and Account Management for the Groups & Events Market
• Displaying a hands-on, proactive approach to new business & client entertainment.

Your key responsibilities & contribution will be:

• Proactively target and grow new and existing Groups & Events accounts, seeking out new opportunities to maximise profit
• Creation and fulfilment of comprehensive Account Development plans for key accounts/partners
• Organise own sales missions and sales calls
• Conduct sales research and sales activity via telesales, site/hotel show rounds, entertaining clients, attending relevant trade shows, client evenings and fam trips to build relationships and grow market share
• Attend relevant and appropriate Groups & Events networking events and trade show & ensure follow up is done post event
• On a daily basis assist the Groups and Events teams with the conversion of key enquiries
• Identify and manage Groups & Events opportunities with local and national commercial partners, to ensure maximum visibility for the hotel
• Possess a full understanding of the Groups and Events marketplace/key drivers, analyse and report on market information
• Meet your sales targets while driving standards and productivity.
• Ensure all sales activity is tracked in Delphi/Salesforce and all account profiles are accurate
• Analyse Groups & Events Pick Up & Pace on a regular basis, ensuring action is taken where necessary
• Contribution to monthly and quarterly reports as required

Qualifications

What you will need to do in this role?

Essential:

• Level: minimum 3 years of relevant experience.
• Fluent English, written and spoken – and an enjoyment and aptitude for writing.
• Strong negotiation skills and able to pro-actively sell.
• Confident with the sales process, a keen eye for detail, an organised approach and a willingness to exceed client expectations.
• Proactive approach to work, your duties and learning.
• A self-motivated person who is passionate about succeeding in Hospitality sales.
• Great inter personal skills, positive can do attitude and warm personality.
• Excellent organisational and administrative skills with great attention to detail.
• High level of I.T skills including Excel, Word, PowerPoint.
• You have had experience in hotel PMS systems.
• Ability to work well under time pressure.
• Full and Clean Driving License to drive in the UK

Desirable:

• An understanding of luxury brands and the hospitality industry.
• You will also ideally already have some experience in a similar Sales role, ideally gained within hospitality or a comparable industry such as Travel, Leisure or Luxury Retail.
• Competency in second European language (such as French, Spanish or Italian) would be of benefit given diversity of geographical client mix.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme