Wellness Supervisor at InterContinental Residences Dubai Business Bay & Crowne Plaza Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Wellness Supervisor and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Conduct wellness activities including Yoga, Zumba, Meditation, and other fitness classes.
• Customize wellness classes to meet the needs and preferences of guests.
• Provide individualized attention and modifications during classes.
• Supervise and support wellness staff, including therapists, trainers, and other wellness professionals.
• Conduct regular team meetings and training sessions.
• Provide feedback and conduct performance evaluations.
• Ensure a high level of guest satisfaction by maintaining excellent service standards.
• Address guest inquiries, concerns, and feedback promptly and professionally.
• Develop and maintain strong guest relationships.
• Oversee daily operations of the wellness facilities.
• Ensure all areas are clean, safe, and well-maintained.
• Monitor inventory levels and order supplies as needed.
• Implement and uphold wellness policies and procedures.
• Coordinate and promote wellness programs, classes, and special events.
• Collaborate with the marketing team to develop promotional materials.
• Evaluate the effectiveness of programs and make recommendations for improvements.
• Assist in budgeting and financial planning for the wellness department.
• Ensure compliance with health and safety regulations.
• Maintain up-to-date knowledge of wellness industry standards.
• Conduct regular safety inspections and training.

Ideally, you should possess some or all the following qualifications and experience:

• Bachelor’s degree in Hospitality Management, Health and Wellness, Physical Education, or related field preferred.
• Minimum of 3-5 years of experience in a wellness or spa supervisory role.
• Certification in Yoga, Zumba, or other relevant fitness disciplines.
• Proven track record of managing a team in a hospitality or wellness environment.
• Strong leadership and management skills.
• Excellent customer service and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office and wellness management software.
• In-depth knowledge of wellness services.
• Ability to design and implement engaging wellness programs and activities.
• Passion for wellness and a commitment to promoting a healthy lifestyle.
• High level of professionalism and integrity.
• Detail-oriented with strong organizational skills.
• Ability to work flexible hours, including weekends and holidays.
• Energetic, enthusiastic, and motivating presence.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?