Business Operations Manager - Urgent Role

We are on the lookout for an expert Business Operations Manager to join our stellar team at 1406 Beauty.com in Dubai.
Growing your career as a Full Time Business Operations Manager is a terrific opportunity to develop competitive skills.
If you are strong in adaptability, communication and have the right drive for the job, then apply for the position of Business Operations Manager at 1406 Beauty.com today!

Description:

PRE-REQUISITES • Qualification: Bachelor’s degree with a specialization in Operations or related field. A Master’s degree would be an advantage • Experience: Overall 10-12 years of experience. 6+ years experience in E-commerce Operations. Experience in Logistics and Marketing is mandatory. Experience in the Beauty industry is preferred. • Gender: Female/ Male • Languages: English (mandatory), Arabic (preferred)

Business Operations • Define the Company short term and long term goals, and objectives and discuss with the management • Prepare overall Business and financial plan and budget Blueprint, present to management and get their approval • Prepare the budget for the approved Business Plan and present it to the management for their review and approval • Implement the approved Business plan and strategies and track the progress achieved as per the defined timelines • Analyse the market and competitors and define the short and long term strategies • Assess new opportunities for the business • Evaluate company’s financial, operational, and sales and marketing structures to plan for continual improvements and to increase operating efficiencies and submit the reports to the management • Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness • Maintain relationships with partners/vendors/suppliers.

E-commerce Operations • Plan the overall Operations activities and roll them out to other team members • Plan the budget – marketing, new product Launch, operations, etc. • Plan and implement policies and strategic decisions, best fit for the business operations • Guide the team in project planning, task management and project execution • Coordinate with Team for Timely Project tracking and review of work progress • Review and analyze the MIS reports shared by Team and necessary action plan • Monitor the warehouse operations • Timely updates from Ecommerce Manager – Ecommerce operations, Software, Website, Marketing, customer reviews, feedbacks and complaints etc. • Ensure the team is following their duties as defined in SOPs • Ensure operational deadlines are met .

Team and Work Management

A. Buying and Merchandising Team ▪ Examine the market research Reports to understand beauty trends, customers, lifestyles, etc. and take Business decisions ▪ Review and approve range plan, vendors, agreements (along with the legal team), payments etc. ▪ Plan roadmap for new product launch as per the range plan with Team ▪ Plan and monitor Product selection, sourcing, storage, marketing, Launch, delivery etc. ▪ Analyze inventory intelligent reports i.e. fast movers, slow movers, product demand trends, category demand trends, etc ▪ Negotiating quantity, price, delivery timelines and terms of the contract with vendors ▪ Approve the sourcing & selection of SKUs, vendors, etc. ▪ Review the procurement planning and progress ▪ Audit the software entries – PO, BOM, GRN, PI, Reports etc ▪ Evaluate the performance of vendors as per their product quality and delivery timelines

B. Customer care Team ▪ Review and audit of call recording, software entries, complaint tickets etc. ▪ Ensure FAQ list is updated ▪ Review and approve customer returns, exchanges and refunds ▪ Study customer reviews, feedback and complaints and take necessary actions

C. Accounts Team ▪ Review overall accounting and financial strategies ▪ Approval of Quotations, agreements (along with Legal Team), expenses, and payments ▪ Review of software entries, reports, statements and payment approvals ▪ Review financial budgets, data and Reports.

D. Human Resource and Admin Team ▪ Define and drive employee annual goal-setting (targets) and KPI’s for performance measurements through HR ▪ Conduct performance discussion with the team on regular intervals and advice corrective action or encouragement to team members ▪ Review the training requirement of team members on need basis ▪ Assist HR in shortlisting and interviewing the right candidates ▪ Conduct final Interview round of candidates and select the right candidate ▪ Monitor HR Operations – onboarding, maintaining employee’s record, leave management, complaints management, employees following HR Policies, salary calculations, etc. ▪ Monitor administration activities – housekeeping, office stocks, assets, record keeping etc.

E. Marketing and Sales ▪ Audit of digital media channels including website, email, social media and advertising collateral to drive sales optimization and brand awareness ▪ Plan and Audit with the team – marketing budget, marketing strategies, marketing calendar etc ▪ Monitor and analyze the effectiveness of marketing content ▪ Develop strategies to achieve revenue targets ▪ Define KPIs for every paid and organic marketing campaign. Monitor and evaluate the metrics that can help analyse these defined KPIs’ achievements. ▪ Analyze fast and slow-moving products. Focus on fast movers to drive sales, slow movers for liquidation. Focus on mid-movers to find new fast movers. ▪ Review performance mapping of the agencies & freelancers.

F. Other Team ▪ Ensure team’s involvement in all phases of the process and expected outcome is achieved ▪ Delegate work and support team in day-to-day activities as required ▪ Motivate and engage with the team to foster engagement, creative ideas, meet deadlines and achieve expected creative output ▪ Plan and coordinate photoshoots and analyze the photographs of products and give feedback, if any, to ensure the design has been highlighted

4. Vendor and Management

• Vendor selection, Agreement vetting (along with Legal Team) and finalization • Review the current inventory and replenishment processes across eCommerce accounts and improve operational efficiency. • Supervise outsourced activities – Warehouse operations, Stock management, Last-mile deliveries etc. • Ensure complaints, queries or deviations in work are taken on priority and resolve it at the earliest

5. Distribution • Conduct market research and propose distribution business model for the company • Devise plan and strategies to acquire exclusive distribution rights • Set distribution goals and plan and manage distribution operations to achieve the set goal • Review Agreements (along with Legal Team), negotiate and onboard the brands • Develop distribution budgets and manage expenses within the budgets • Executive the plan along with Merchandising and E-commerce Team • Work with Distribution Center and Logistics to ensure timely and accurate deliveries. • Supervise the inventory management activities including receiving, storing, re-ordering and handling supplies in a distribution center • Review distribution reports and submit them to the management .

6. Audit and Review • Timely review meeting with Team for work updates, progress, overall guide, motivate the team to achieve the goals and ensure deadlines are met • Management Review Meeting: Conduct regular review meetings with top-level management and highlight the work updates • Plan weekly, monthly and quarterly meetings with Vendors to review the works status and other discussions • Weekly audit of the e-commerce operations – check customer reviews, website UI/UX, information is up to date, no glitches, etc. • Staff Performance Audit every quarter (for direct related team members) • Department MIS Report review and Audits • Make an action plan against points to be implemented.

Benefits of working as a Business Operations Manager in Dubai:

● Learning opportunities
● Opportunities to grow
● Competitive salary