Hozpitality - Club Millesime Supervisor - Front Office

SOFITEL Company Description COMPANY DESCRIPTION We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion SOFITEL DUBAI the obelisk Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French "Joie de Vivre". Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings. Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination! Job Description The Position To assist to oversee and direct all aspects of the Sofitel Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
  • Perform such functions to include but not be limited to:
  • Prepare Sofitel Club guest welcome letters
  • Monitor guest comment cards and feedback
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Compile, analyze and control Sofitel Club costs and inventory
• Prepare requisitions for amenities on a timely basis
• Ensuring and maintain entire range of services offered for the Sofitel Club Lounge
• Appraise appearance, discipline and efficiency of all staff under direct supervision
• Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations
• Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements
• Performs related duties and special projects assigned
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
  • Plan for future staffing needs and recruit in line with company guidelines
  • Prepare detailed induction programmes for new staff
  • Analyse training needs of Front Office staff and develop training programmes
  • Conduct probation and formal performance appraisals
  • Coach, counsel, discipline staff and provide constructive feedback to staff
• Work with Superior in the preparation and management of department's budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
• Adhere to OH&S policies and procedures and ensure your direct reports do the same

• Good level of engagement with guests
• Ability to work cohesively as a team with a multi-cultural workforce
• Excellent communication skills
• High level of integrity, enthusiasm, dedication, support for continuous improvement Good knowledge of Front Office and F&B Operations

• Post Secondary school education or Diploma from School for Tourism & Hotel Management

• Minimum 1 - 2 years' relevant luxury experience in customer service/guest relations