Coordinator - Import & Export Documentation

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Job Description - Coordinator - Import & Export Documentation

Job Title Analyst – Import & Export Documentation Job Objective Ensure the smooth functioning of Export Operations & Documentation from Jebel Ali to all ports served. Manage the entire operational process timely and cost-effectively. Maintain strong contacts with customers, vessel operators, port agents, port operators, customs clearance companies, and land transporters. Address complaints and problems efficiently. Provide excellent customer service, manage any issues effectively, and leverage contacts to attract more customers and benefit the export business. Additionally, offer support through logistics, customs clearance, and transport services as needed. Responsibilities/Communication/OHSE Key Roles & Responsibilities
  • Receive new booking requests from Shippers/Forwarders and follow up as needed for confirmation.
  • Ensure prompt action to release empty containers, updating the Ebms system and Dubai Trade system online.
  • Monitor empty container releases and loading plans to confirm space on the vessel (CFO/MLO) as scheduled.
  • Track equipment movements closely and coordinate with customers to prepare load lists for vessel loading.
  • Collect and update load list/data in the system, filing EDI in Dubai Port / Dubai Trade online.
  • Generate load lists through the system, forward them to the vessel operator, and ensure accuracy and acceptance.
  • Follow up on B/L details, prepare drafts, and obtain Shipper/Forwarder confirmation before issuing final B/L.
  • Generate Proforma Invoices and update customers for confirmation.
  • Upon confirmation, raise invoices and send them to customers for payment preparation.
  • Finalize TDR & Freight Manifest through Ebms system post-vessel sailing.
  • Forward confirmed B/L copies and invoices to customers, arranging for Original B/L or Sea Waybill as required.
  • Print Original B/Ls upon confirmation, obtaining relevant signatures.
  • Forward documents to the Delivery Order counter for customer handover.
  • Correspond and follow up on loadings with customers, discharge port agents, and involved ports.
  • Leverage contacts to generate more Export Business and provide comprehensive logistics support for additional income.
  • Coordinate and follow up with Port Agents, Port Offices, Customers as needed.
  • Coordinate daily activities with Sales, Costing & Pricing, EQC, and Accounts.
  • Coordinate with Principals, Slot & Vessel operators for booking, confirmation, and billing issues.
  • Provide quality service to customers.
  • Discuss and resolve departmental issues collaboratively.
  • Stay updated on industry changes, rules, and regulations in UAE and other ports/countries to ensure smooth operations.
  • Adhere to specified systems, processes, and procedures to ensure compliance with legal, regulatory, and other standards.
  • Work safely at all times, protecting health and safety in the workplace.
  • Perform other job-related duties as assigned.
Minimum Qualification/Experiences/Skills Education & Professional Qualification:
  • Technical degree or similar.
Professional Experience
  • 3-5 years' experience in Shipping/Logistics /clearing forwarding / Import & Export operation and documentation.
Geographic Experience
  • Middle East, UAE
Computer Skills
  • Excellent knowledge in Computer windows/software (Microsoft Office, specially Excel and Word)
Language Skills
  • English
Market/Industry/Functional Knowledge
  • Knowledge of the Export / Import businesses and related freight operation
Skills: export,confirmation,documentation,agents,operators,ports
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