Director of Operations

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter! 

Take over a key role as a Director of Operations and be a part of this exciting adventure of never-ending growth and success. 

As the Director of Operations, you will directly report to our co-founder and play a critical role in overseeing our supply chain and service request fulfillment processes in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA). Your primary responsibility will be to ensure the smooth and efficient delivery of our services, driving accountability and ownership across our teams. This is a new position created to meet the growing needs of our company, providing you with the unique opportunity to shape and define the role.

What we expect from you:

• Own and optimize the entire supply chain process to ensure timely and cost-effective delivery of services
• Oversee the fulfillment of service requests, ensuring high standards of service quality and customer satisfaction
• Manage multiple teams, fostering a culture of accountability, ownership, and continuous improvement
• Identify and implement process improvements to enhance operational efficiency and effectiveness
• Develop and execute operational strategies that align with the company’s goals and objectives
• Identify and lead opportunities to improve the bottom-line financial performance of the company through effective cost-optimization initiatives
• Oversee the product technology adaption, and become the business sponsor of projects that touch quality, fulfillment, utilization, and supply assignment
• Monitor and analyze performance metrics of operations, quality and promises met

What we are looking for:

• Bachelor's degree from an accredited university
• 8+ years in operational roles within a high-growth tech environment preferably in the home services, logistics, or a similar industry
• Excel in strategic thinking with a strong focus on execution and delivering results
• Excellent at solving complex problems, proactive approach to identifying and addressing operational challenges 
• Use data to inform your decisions and enjoy building and optimizing clear, simple processes
• Thrive in fast-paced environments, and comfortable with ambiguity and rapid change, always ready to pivot strategies as market and company needs evolve
• Impeccable communication skills to bridge gaps between teams, align efforts and inspire action at all levels
• Adept at navigating ambiguity and influencing stakeholders with evidence, commitment, and expertise
• Strong leadership skills with the ability to manage and motivate teams
• Financial acumen, understanding of budgeting, financial forecasting, and resource allocation

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like: We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

About Us:

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!