Manager BB Events

Job Description

Job Number 24069523
Job Category Sales & Marketing
Location Dubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Manager, B2B Events - EMEA role reports to the Director, GSO B2B Events & Programs, EMEA and supports/oversees the logistics associated with customer and industry events including, but not limited to The Exchange series, luxury roadshows, advisory board programs, tradeshows and customer engagement programs for the EMEA region. Responsibilities include all tasks related to event management, including identifying and evaluating event sites, organizing programs/agendas/activities, and managing all event logistics. Incumbent is also responsible for managing the events/programs within a defined budget. In addition to event responsibilities, this position also serves as the primary contact with the finance team to ensure all event P&Ls are correct. Assist with customer and industry event needs including tradeshow booth design, graphics, videos, imagery and other content. Finally, this role is also responsible for assisting and supporting B2B marketing campaigns to drive revenue to the Europe, Middle East & Africa region. 

CANDIDATE PROFILE                                                                                                                                   

Education and Experience Preferred

• 4-year degree from an accredited university in Business Administration, Marketing, or related 
• Minimum 6 years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.
• Proficiency in both written and spoken English. 
• Previous experience in events management is required.
• Demonstrated project management skills are essential.

CORE WORK ACTIVITIES

• Manage event logistics for B2B customer events and internal company meetings and trade events by working directly with internal/external customers, property teams, outside vendors, and other relevant stakeholders. 
• Responsible for logistics planning to include site inspection, program design/flow, food and beverage, entertainment, marketing collateral, amenity program and group activities. 
• Lead event registration process and travel arrangements (airfare, hotel, etc.) for the department leaders, team members, and customers, as appropriate.  Travel planning includes transportation, lodging, and distribution of meeting materials/presentations. 
• Build and maintain registration sites key customer events. Manage program costs to ensure adherence to allocated budget.
• Work in tandem with the B2B Events & Programs team to ensure all approved branding and brand voice standards are updated in all aspects of the event process.
• Responsible for maintaining the GSO tradeshow booth(s). This includes ensuring brand logos and brand voice are updated, serving as the liaison with approved graphic design vendors, adhering to the allocated budget, and working closely with the meeting/show event owner to ensure all aspects are executed in a timely manner.
• Support continent marketing and communications needs of EMEA based sales teams.
• Travel within EMEA is required.

Ensuring Exceptional Customer Service

• Maintain regular communications with sales leaders, and B2B clients to ensure seamless execution and superior customer service prior to, during, and following event. 
• Plan and lead pre-and post-event team meetings ensuring alignment with all necessary parties and coordination of event details.
• Prepare post-event survey, review and summarize feedback, and present results to senior leadership.  Reviews customer feedback to improve processes and enhance program materials.  Make recommendations for future enhancements, as appropriate. 
• Demonstrate a high level of customer service, professionalism, and confidentiality in all communications and actions.
• Provide services that are above and beyond for customer satisfaction and retent

Demonstrating and Applying Discipline/Functional Knowledge

• Use standard software applications such as MS Office, expense reporting system, travel management system, cvent, etc. 
• Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.   
• Act independently to improve and increase skills and knowledge. 
• Set priorities and establish procedures for completing own responsibilities. 
• Determine the urgency level of conflicting priorities on behalf of the supervisor; prioritize aspects of the work, such as identifying critical items and ascertaining which items are to be delegated to others and/or completed by self.

Contributing to Teams

• Navigate the organization to achieve collaboration by leveraging relationships and knowledge. 
• Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization. 
• Work effectively in a virtual team-based environment. 

Additional Responsibilities/Competencies 

• Express oneself clearly, concisely and effectively through written and verbal communications. 
• Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results. 
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards. 
• Maintain confidentiality of proprietary materials and information. 
• Perform special projects and other duties as assigned.

OTHER COMPETENCIES

Coworker Relationships

• Builds credibility with others and encourages strong working relationships.

• Shows awareness of how own behavior impacts others and the work environment.

Customer Relationships

• Monitors customer/stakeholder satisfaction and takes appropriate action.

• Resolves customer/stakeholder issues and concerns raised by others.

Global Mindset

• Acts when others are treated unfairly or are not valued and respected for their unique skills.

• Maintains an awareness of changing customer/stakeholder and associate characteristics.

Organizational Capability

• Continuously improves work processes.

• Uses meetings and other forums to regularly communicate status of work.

Adaptability

• Provides resources that help others deal with change and challenges.

• Adjusts team and own priorities when experiencing change or challenges.

• Determines how change impacts stakeholders and communicates concerns to leadership.

Communication and Professional Demeanor

• Adapts communication style based on the audience.

• Demonstrates active listening to ensure understanding.

Problem Solving and Decision Making

• Identifies issues and makes suggestions to solve complex problems affecting daily work.

• Looks for and shares information with others before making a decision.

Applied Learning

• Uses resources and challenging assignments to improve performance of self and others.

• Gathers, shares, and uses information about industry and discipline trends and best practices.

Business Acumen

• Ensures others understand how their work impacts property and team performance.

• Shows an understanding of how different customer/stakeholder groups have different revenue potential.

Technical Acumen

• Demonstrates and shares expertise in policies, procedures, and legal requirements.

• Demonstrates and reinforces technical standards and processes to support work requirements.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.