Assistant Manager Performance

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

What's on your plate?

Performance Reporting and Strategic Reviews

• Create and deliver engaging weekly and monthly presentations to executive teams and stakeholders, clearly communicating complex data

• Lead performance reviews with Heads of Departments and General Managers, providing status reports and insights on operational efficiency and strategic initiatives

Strategic Analysis and Opportunity Identification

• Own and track updates on OKRs

• Identify opportunities for growth and efficiency, pinpoint problematic areas through detailed analysis, and develop action plans.

• Coordinate and manage the execution of strategic initiatives across the region, leveraging insights to drive improvements

Data-Driven Decision Making and Collaboration

• Generate actionable insights from data analysis, communicating recommendations effectively to senior leadership

• Work closely with finance for target setting and budget planning on a monthly, quarterly, and annual basis

• Support local teams in defining strategies and making informed decisions based on robust data analysis

Cross-Departmental Collaboration and Knowledge Sharing

• Collaborate with various departments (commercial, operations, logistics, marketing, finance, inventory, product & tech, and others) to execute initiatives in 8 local markets

• Facilitate knowledge sharing and planning sessions with local teams as needed, ensuring alignment and coherent execution strategies across markets.

People Management

• Responsible for managing and overseeing the performance of a small team to ensure efficient workflow and achievement of project goals.

Qualifications

What did we order?

Experience

• Consulting /Performance Management Background: Experience in top-tier consulting firms or a strong background in performance management

• Analytical and Strategic Background: Minimum 3 years of experience in quick commerce, e-commerce, or marketplace platforms with a focus on driving comprehensive analysis and developing scalable solutions

• Technical Proficiency: Proficiency in Tableau and Looker for data extraction and analysis. Knowledge of SQL and expertise in Google Suite, especially Google Sheets and Google Slides, is highly desirable.

Competencies

• Advanced Presentation and Storytelling Skills: Exceptional ability to craft and deliver compelling presentations using data storytelling, specifically tailored for senior executives using Google Slides.

• Project Management Skills: Strong capabilities in managing multiple projects simultaneously, ensuring accurate and timely inclusion of data in reports, and adhering to PMO responsibilities.

• Interpersonal and Influence Skills: Excellent communication skills with the ability to build relationships and influence stakeholders at all levels, facilitating cross-functional collaboration.

• Analytical Thinking and Problem-Solving: Highly analytical with a structured approach to problem-solving, capable of generating actionable insights and leading initiatives within a dynamic environment

• Leadership and Accountability: Ability to guide less experienced colleagues, taking accountability for ongoing activities or project components within a broader strategic framework

Additional Information

As Assistant Manager Performance for our Quick Commerce team, you'll oversee performance optimization across innovative verticals like tMart and Local Shops. We need a structured, responsible individual skilled in coordinating critical reports and harnessing data to drive strategic enhancements. Your role involves collaborating with teams to identify and resolve issues, requiring a proactive mindset and a passion for data-driven optimization. If you excel in fast-paced environments and are keen on using data to shape business decisions, this exciting opportunity at talabat is perfect for you.