Assistant Manager - Customer Delivery (Arabic Speakers) - Start Immediately

We are hiring an organized Assistant Manager - Customer Delivery (Arabic Speakers) to join our dynamic team at Samsung Electronics Perú in Dubai Dubai
Growing your career as a Full Time Assistant Manager - Customer Delivery (Arabic Speakers) is an incredible opportunity to develop competitive skills.
If you are strong in presentation, teamwork and have the right personality for the job, then apply for the position of Assistant Manager - Customer Delivery (Arabic Speakers) at Samsung Electronics Perú today!

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Assistant Manager - Customer Delivery (Arabic Speakers) page is loaded Assistant Manager - Customer Delivery (Arabic Speakers) Apply remote type On-site locations Butterfly Building, Tower A, Dubai Media City, Dubai, UAE posted on Posted Yesterday job requisition id R90976 Position SummaryIntegrated customer service daily operation management and KPIs performance reviewCoordinate between MENA RHQ, subsidiaries and vendors for proper communicationDaily data screening and analysis of service operation with daily reporting of status of satisfaction, operation and costSupport training activities, digital services, call services enhancement and any other business requirements Role and Responsibilities Maintaining and improving call center operation through daily operation and performance reviewIdentifying issues proactively through continuous operation supervision and resolving issues through completing action plans Direct responsibility of major KPIs : S/L, CAR, FCR, CSS and digital services (Live chat, RM, .com, members, Samsung pay)Managing pending VOC cases, excessive long term pending transactions and following up status with related PICsMaintain professional and technical knowledge of Samsung products (IM, CE) through continuous learning, self-education,trainings and workshops attendance to stay up to date with latest technologiesSupporting contents management, creation, revision, translation, circulation amongst agents and evaluation of agents knowledgeAbility to foresee risk and proactively report risk items to managers with suggested risk management plan Involve into call volume reduction activities, improving utilization of digital channel and execution of strategic tasks in the fieldCheck call center agents training requirements and coordinate with technical team for training programs and schedulesImprove Telesales conversion rates through CRM data segmentation based on Sales promotionGuide Subsidiaries for Telesales data handling processes and operational guidelinesPeriodic analysis and reports to track Telesales performanceCustomer satisfaction risk sensing initiatives to identify areas for improvementNPS bridge communication with cross-functional teams to provide immediate escalation path for VOCGenerative AI driven call/chat agent support module to enhance agent issue solving skills & increase C-SATCustomer support contents in agent knowledge base through classifying quality contents Skills and Qualifications CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:Quick learner, self-learning abilityGood analytic skills, and high skills using ExcelGood communication skills & good human relationshipHigh ability to solution providing and problems solving - thinking outside the boxTechnical understanding & orientationsExcellent English and Arabic (Spoken & Written)Able to work under pressure and team work oriented.Qualifications and Experience5 years of experience in business analysis, call center related sales and support operationUniversity Degree in Engineering * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here . About UsJob Alerts: If you would like to be notified of new opportunities when they are posted, please click here . You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ). #J-18808-Ljbffr

Benefits of working as a Assistant Manager - Customer Delivery (Arabic Speakers) in Dubai Dubai:

● Excellent benefits
● Advancement opportunities
● Attractive package