Customer Service Executive - Affiliate Sales -TotalEnergies - Urgent

Knowledge:

• Strong knowledge of the market and the customers industrytechniques/methods.
• VAT and customsreequipments
• Letters of Credits and exportdocumentations
• A thorough knowledge of theproduct range (added advantage)
• SAP

Skills:

• Excellentinterpersonal communication
• Analysis Problemsolving and Resolving conflict
• Proficiency inIT software (ERP Excel Word Power point and PDFwriter)
• English language proficiency andFrench language will be an addedadvantage

Experience:

Education:

• Liaisewith Demand & planning for orders status. (confirmed andinsertion orders)
• To ensure timely update ofVAT records & documentation related toAffiliate
• Handle order data entry &invoicing and Prepare shipping documents within or outside Lettersof Credit
• Plan organize & coordinateexport shipments for the assigned destinations/territories fortimely loading & shipments
• Coordinatewith internal departments e.g. Logistics Accounts PurchaseTechnical and Marketing departments for customersrequirements
• Liaise with Supply chain& Demand planning monthly
• Analyse /Evaluate/ Operate Letters of Credit received fromcustomers
• Ensure all the affiliate orders areplaced as per forecasts and affiliate contract withTEMME
• Liaise with banks shipping agentsinspectors and other 3rd party agents
• Maintain& prepare pricelists quotations/offers correspondencerecords of customers in assigned destinations
• Communicate/ Respond to customer inquiries/messages received bytelephone email daily
• Support the Creditdepartment to ensure timely collection of payments from customersof assigned destinations
• Maintains customerdata base and account information.
• Housekeeping of the old orders in the system. And updating the SAPSO dates (confirmation/ delivery dates) As per the Affiliates KPIand Export Procedure
• Update all the reportslinked to the Affiliates Operations and Execute the Tasks withintheir Frametime.

ACCOUNTABILITIES

• Handlefacetoface enquiries from customers.
• Ensurethat the company satisfies its customersneeds.
• Building a good relationship withcustomers thru effective communication.
• Ensureadherence to compliance processes and guidelines specific to thepositions roles and responsibilities.
• Ensureshipments and requirements of customers are met & compliedwith to achieve sales volume targets.
• Strictadherence and compliance towards Group HSE Charter &MAESTRO requirement and affiliates HSEQ Policy Procedures &specific rules & regulations applicable to the area ofactivity at all times.
• Demonstrates exemplaryconduct rigor vigilance and professionalism regarding HSE in alltheir activities
• Take active role (wheneverrequired) in wider crossorganizationalactivities/projects.
• Ensure full adherence tothe companys compliance program its policies and proceduresincluding economic sanctions and export control in all professionalactivities.
• Promptly notify the complianceofficer/economic sanctions referent of any instances ofnoncompliance or violations of economic sanctions or export controlthat comes to myattention.

• Highcontent of matrix processes between supply chain & thecustomers.
• Harmonious relationship withColleagues from various department ie: Logistics DepartmentAccounting Dept Credit Control Demand and planning &Logistics with regard to related job to be done Conducive workingenvironment.
• Constraints : Numerous customregulations (in continuous evolution) Political instability in theregion
• Favourable Factors : Free zone benefitsand port facilities Quality of the infrastructure and communicationtools