Head of Service Delivery e& UAE and Int. - Start Immediately

We are looking to hire an ambitious Head of Service Delivery e& UAE and Int. to join our vibrant team at Ericsson in Dubai Dubai
Growing your career as a Full Time Head of Service Delivery e& UAE and Int. is an incredible opportunity to develop exceptional skills.
If you are strong in problem-solving, problem-solving and have the right mindset for the job, then apply for the position of Head of Service Delivery e& UAE and Int. at Ericsson today!

About this opportunity!At Ericsson, we're seeking a talented Head of Service Delivery driven to shape the future of technology. We're looking for an individual who thrives in complex Cloud Software and Services engagements and is equipped to offer extensive technical and delivery knowledge to our team. As an Overall Program Director with Ericsson, you will ensure the fulfillment of contracts, drive customer satisfaction, and contribute meaningfully to the organization's objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth and recognizing talent. Your contribution will also extend to supporting asset development, organizational set-up and growth, with the aim of driving forward our Professional Services culture.What you will doThe role will be the overall Program Director for the account, responsible for Service Delivery across different Service LinesWill own the P&L for Cloud Software and Services for the account delegated by the Head of Cloud Software and ServicesBuild and manage Operational relationship with the customer not only on delivery but also post-sales support and excel in management of escalations towards the Business AreaOwns add on sales (expansions, upgrades) and recurrent revenue establishment. Other roles like Customer Project Managers, Solution Architects, etc will drive fulfilment of the targetWill manage financial forecast accuracy and resource demand forecastWill build and maintain relationship with the Ericsson Customer support organization and secure escalations are handled to assure next sales- Scope the customer solution in such engagements and identify potential up-sale opportunities.- Drive the definition of the total customer solution with the assigned solution team.- Take responsibility for overall program planning and manage all assignments under the specific program.- Manage the operational relationship with the customer, including contract execution strategy and risk exposure.- Secure compliance to both contractual and business case requirements.You will bringStrong functional leadership capabilitiesProject Management Process.Mediation through stakeholder management and communication.Project Portfolio Management.Program/Project Finance Management.Business Modeling.Commercial Management.Value Creation.Coaching and Mentoring.Consultative Selling.Financial Acumen.Market insights.Ericsson Portfolio.Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. #J-18808-Ljbffr

Benefits of working as a Head of Service Delivery e& UAE and Int. in Dubai Dubai:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package