Account Manager

Company Description

TransPerfect helps organizations optimize global operations by offering advanced language and AI solutions, seamless automation, and cutting-edge technology integrations. Through its GlobalLink® technology, the company simplifies multilingual content workflows by connecting with leading CMS, CRM, and marketing systems, reducing manual workload and enhancing efficiency. TransPerfect is a reliable partner for over 6,000 organizations worldwide, offering services in 200+ languages. With over 150 offices across six continents, TransPerfect blends global scale with innovation to empower brands to grow confidently.

We are currently seeking an Account Manager to join our Dubai office at TransPerfect. 

Role Description

As an Account Manager, you will be focusing on generating new business & serving as the first level of support to existing clients/accounts targeting the Travel industry and partly Retail/Real Estate. You will be a strong communicator, reliable, organized, and keen to kick-start your sales career. You will be ready to take responsibility and ownership of your clients and have a passion for driving new business opportunities and sales.

What you will learn:

• Establish and maintain excellent relationships with clients, sales staff and production colleagues worldwide.

• Respond to client requests for new project initiatives. Collaborate with various members of the production and sales teams to assess the scope of work and produce cost estimates.

• Assess the competitive landscape, develop project proposals, negotiate budgets and schedules with the client.

• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.

• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, identifying new business opportunities and providing a high level of service.

• Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.

• Creatively problem solve to improve current new business development strategy

• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

• Excellent written, verbal English communication skills

• Minimum Bachelor's degree or equivalent

• Excellent problem solving and analytical skills

• Strong interpersonal skills and can-do attitude

• Effective time management

• Minimum of 1 year experience in Sales or Client Services