Account Manager

Purpose

Work Overview

• Manages and develops a portfolio of strategic recurring
  project customer accounts across the UAE region.
  
• Maintains strong customer relationships to protect and
  grow strategic accounts and support long-term customer engagement.
  
• Assumes ownership of qualified opportunities following
  formal handover from the Hunter Business Development Manager (BDM), and manages
  them through the remaining commercial sales cycle.
  
• Manages proposals, commercial negotiations, and deal
  closure across both new and existing account opportunities.
  
• Identifies and pursues account expansion opportunities
  and additional project opportunities within the existing customer base.
  
• Drives repeat project business and supports long-term
  customer relationship continuity to reduce customer attrition.
  
• Supports new business growth alongside the Hunter BDM
  function, given the relatively small and strategic size of the assigned account
  portfolio.
  
• Coordinates commercial activity across assigned
  accounts, including forecasting, next-step management, and commercial tracking.
  
• Records all opportunity handovers within CRM, including
  clear ownership assignment, customer notes, and next actions, ensuring
  visibility to management and finance.
  
• Maintains accurate, daily CRM updates covering
  opportunity management, forecasts, and customer engagement records.
  
• Collaborates with delivery and technical teams to
  ensure customer requirements are met and projects are progressed successfully.
  
• Develops strategic partner and customer relationships,
  attending networking and customer engagement activities to support market
  visibility.
  
• Maintains a minimum of 40 qualified customer meetings
  per month.
  
• Supports commercial governance processes, including
  quarterly true-up reviews, accurate forecasting, and margin/scope tracking.
  
• Performs other tasks that may be required from time to
  time.
  

Requirements

Required Skills

•      Strong commercial and negotiation skills, with a proven
ability to manage opportunities through proposal, negotiation, and closure.

•      Excellent relationship-management skills, with the
ability to develop, protect, and grow strategic, long-term customer accounts.

•      Excellent verbal and written communication skills for
proposal development, customer engagement, and stakeholder management.

•      Sound commercial judgement, including pricing, margin
awareness, and professional handling of negotiations.

•      High level of CRM and commercial discipline, with
accurate, timely, and consistent record-keeping.

•      Strong collaboration skills, able to coordinate
effectively across technical, delivery, and finance teams to progress
opportunities.

•      Proactive, target-driven approach with strong personal
accountability for quota and commercial performance.

•      Time management and multitasking skills to manage a
portfolio of strategic accounts and opportunities simultaneously.

•      Flexible and resilient, able to operate effectively in
a hybrid account management and business development role.

Qualifications and Education Requirements

• Degree in Business, Sales,
  Marketing, or a related field
  
• Proven experience in account
  management, project sales, or business development, ideally within the
  technology/IT sector
  
• Minimum of 3-5 years of relevant
  commercial or account management experience
  
• Demonstrated track record of
  managing commercial sales cycles from qualification through to closure