Account Officer (Security)

• Ensure staff deployed as per SLA, well groomed, well trained & SIRA licensed etc. are provided with SIRA compliance.
• Responsible and accountable for client SLA/KPIs performance to ensure smooth business operations and resolve any anomalies noticed during the site inspection with prompt follow up as per the SLA/KPIs of each client and evaluate the Supervisors performance consistently at a site(s) and ensure high performance team.
• Develop and maintain positive relationship with the clients / contractors and local law enforcement at all-time which supports security operation.

Client Relation and Communication / Coordination

• Accountable to strengthen client relations and introduce various initiatives with the clients that would help retain WS client base, ensuring that client requests are responded in an accurate and timely manner.
• Coordinate and communicate in a timely manner with all internal and external stakeholders for all operational related requirements.
• Maintain contract tenure records to ensure on-time follow-up with internal stakeholders and client for contract renewal document signed-off.

Job Charts, Billing backup records, follow up actions

• Monitor and approve attendance records, job charts, permanent and temporary service requirement and extend support in invoice follow-up.
• Conduct regular meetings with client ensure satisfaction level must be utmost to avoid billing/contractual disputes.

Forecast Manpower, Monitor, Manage records and documentation

• Accountable for forecasting manpower requirements for specified client account including resignations, terminations and additional requirements, replacements, mobilization and demobilization.
• Monitor team’ competences and skills compliance with the operation requirements and ensure readiness to anticipate future needs to ensure business continuity.
• Ensure that deployment mechanism is organized and adequately resourced against contract or Purchase Order and avoid excess deployment.
• Responsible for Performance review of subordinates in line with the department's objectives and KPIs.

Client Site Visits and Security Surveys / Mobilization & Supervision

• Responsible to plan, execute, manage and follow up on new, recurring or task based security survey as per organization needs.
• Conduct annual site surveys and consultation with existing clients.
• Responsible to plan, prepare, mobilize, manage, and communicate as one point of contact for physical guarding milestones with implementation, follow up and feedback to management until the successful hand over.
• Essential to demonstrate the ability in identifying potential clients and creating enquires.

Required Qualifications and Skills:

• Bachelors Degree / Preferred MBA
• 5+ years UAE experience
• Excellent Client Relationship Skills
• Excellent English Communication Skills, Arabic would be an advantage.