Administrator - Government Relations (Shift Work)

Join Etihad Airways and play a vital role in supporting our Airport Operations team. As an Administrator, you will provide administrative and operational support to a fast-paced function responsible for managing transit and emergency visa processes for guests travelling through Abu Dhabi.

This position is based at Zayed International Airport and operates on a mandatory 24/7 rotational shift pattern comprising 12-hour shifts (2 day shifts, 2 night shifts, followed by 4 days off). Candidates must be comfortable working both day and night shifts as part of a continuous operational environment.

Working within this operational setting, you will coordinate a range of administrative activities, process documentation, liaise with internal and external stakeholders, and ensure the accurate handling of government-related applications and records. This role is ideal for a detail-oriented UAE National who enjoys working in a dynamic airport environment and thrives on delivering exceptional service.

Please note: This is an operational airport-based role and is not a standard office-hours position. Successful candidates will work a rotating 12-hour shift schedule supporting a 24/7 operation.

Accountabilities

• Process and review administrative documentation, applications and records in accordance with established policies and procedures.
• Support the administration of transit visa, emergency visa and related operational processes.
• Prepare reports, summaries and documentation required by the business.
• Coordinate submissions and follow-up activities with government entities and external stakeholders where required.
• Respond to routine enquiries from internal and external customers in a professional and timely manner.
• Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
• Use a range of business systems and software applications to manage daily activities and reporting requirements.
• Monitor and track applications, documentation and approvals to ensure service standards are met.
• Assist with administrative projects and operational initiatives as required.
• Support team members in maintaining smooth day-to-day operations within a shift-based environment.

Education & Experience

• UAE National (with Family Book).
• High School Certificate with a minimum of 2 years’ relevant administrative experience, or a Bachelor’s Degree with no prior experience required.
• Previous experience in administration, customer service, government liaison, documentation processing or related support functions is advantageous.
• Experience preparing or submitting applications to government entities is preferred.
• Strong communication skills in both Arabic and English.
• Strong attention to detail with the ability to manage multiple tasks accurately.
• Proficient in Microsoft Office applications and general business systems.
• Must be willing and able to work a rotational 24/7 shift pattern, including day shifts, night shifts, weekends and public holidays.
• Experience working in an operational, customer-facing or airport environment is advantageous.

Recruitment Process

The recruitment process for this position will involve the following steps:

1. All applications will be reviewed by a human-member of our Recruitment Team
2. Shortlisted applicants will be invited to completed a recorded video interview via our third-party platform HireVue. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all of our shortlisted candidates are asked the same questions and assessed on their responses. 
3. After a review of completed video interviews, shortlisted candidates will be invited to an initial technical interview with the hiring manager. 
4. Finalists may be invited to a follow-up interview if required
5. All candidates will be notified as to the status of their application as soon as is possible.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.