Advisor, Bancassurance

• To achieve or exceed agreed core product sales targets to build new customer base for FAB
• To promote the sales of Core Product in assigned area or work
• To build and maintain effective business relationship with customers
• To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volume
• To ensure the submitted customer applications and documentations are complete and error free
• To follow up for Document discrepancies which have been approved as deferrals
• Minimize errors and act upon them for correction and re-submission if any
• To provide sales MIS to Team Leader on regular basis
• To provide ongoing customer / market feedback to Team Leader to improve business
• To provide Sales DSR to Sales Manager on Regular Basis
• To ensure high level of customer service while handling business proceedings
• To adhere code of conduct & ethics while performing required duties especially while doing the Authentications of KYC documents
• To capitalize on-cross selling opportunities
• To perform duties of Team Leader in his absence if assigned so
• To recommend customer applications which are considered good credit risk and as per FAB policy
• Requires good convincing and negotiating skills in view of complexity in the relevant product
• Be aware of competition and suggest changes for product improvements
• Maintain effective business relationship with all branches and internal departments
• To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team leader
• To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately
• Maintain Effective Relationships with teammates and supervisors
• To ensure that the product information shared with the customer is accurate

KEY PERFORMANCE INDICATORS, SKILLS AND COMPETENCIES

• Service excellence, good knowledge of FAB retail products
• Adherence to policies, processes, and procedures both internally and externally
• Competitive awareness and benchmarking

• Multicultural awareness

• Portfolio growth

• Be always Customer Obsessed

• Proactive

• Strong Sales skills

• Customer sales targets

• Client satisfaction index